Senior Executive - Operation Improvement (Credit Assessment)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a Senior Executive, Operation Improvement (Credit Assessment) to enhance processes and systems in Credit Assessment operations. The ideal candidate will have a Bachelor’s Degree and at least 3 years of relevant experience, focusing on UAT and operational improvements. This role requires strong analytical and communication skills to work cross-functionally and manage system-related issues effectively.

Qualifications

• Minimum 3 years of relevant working experience, preferably in Credit Assessment or Operations Improvement.
• Experience in system testing (UAT), process enhancement, and project coordination is highly desirable.
• Strong knowledge of credit processing or credit evaluation operations.

Responsibilities

• Manage end-to-end UAT process cycles including preparation of test scripts, test cases, and sign-off.
• Coordinate with IT and vendors to troubleshoot and close system-related issues.
• Handle operation requests from other departments related to system functionality.
• Prepare and maintain system documentation and training materials.
• Conduct internal briefings and training sessions.

Skills

Analytical skills

Problem-solving

Coordination skills

Communication skills

Time management

Proactive approach

Education

Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or related field

Job description

Senior Executive - Operation Improvement (Credit Assessment)

We are seeking a highly motivated and detail-oriented Senior Executive, Operation Improvement (Credit Assessment) to join our dynamic team. The successful candidate will be responsible for driving system and process enhancements within Credit Assessment operations, ensuring smooth execution of User Acceptance Testing (UAT), and collaborating closely with IT and vendors to resolve system issues efficiently. This role requires strong analytical, problem‑solving, and coordination skills, as well as the ability to work cross‑functionally with internal departments to improve operational efficiency.

Key Responsibilities

Manage end-to‑end UAT process cycles, including preparation of test scripts, test cases, test data, error tracking, and sign‑off.

Coordinate with IT and vendors to troubleshoot, rectify, and close system‑related issues.

Handle operation requests and inquiries from other departments related to system functionality, CCRIS issues (B2B), system access (UAR), and application servicing (IR).

Prepare and maintain system documentation, user manuals, and training materials.

Conduct internal briefings and training sessions to communicate system and process changes effectively.

Collaborate with stakeholders to identify process gaps and propose solutions or system enhancements.

Develop Business Requirement Documents (BRD) to support process improvement initiatives.

Support Credit Assessment Group (CAG) projects, company‑wide enhancements, and cross‑departmental initiatives.

Requirements

Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or related field.

Minimum 3 years of relevant working experience, preferably in Credit Assessment or Operations Improvement.

Experience in system testing (UAT), process enhancement, and project coordination is highly desirable.

Strong knowledge of credit processing or credit evaluation operations.

Excellent communication, analytical, and time management skills.

Proactive, resourceful, and able to work independently as well as in a team.

Able to work under pressure and adapt to flexible working hours when required.

Application Questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Credit Assessment Executive?
• How many years' experience do you have as an Operational Improvement Specialist?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are a visionary go‑getter, come join us today. Together, we can shape a promising and satisfying career path.