Senior Executive, Numbering & Electronic Addressing Management

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading regulatory agency in Cyberjaya is seeking a professional to manage the end-to-end administration of numbering resources. The role involves ensuring fair and efficient assignment of numbering according to regulatory frameworks, conducting audits, and representing the organization in technical forums. Candidates should possess a degree in Engineering or IT and have 4-8 years of relevant experience in a telecommunications environment.

Qualifications

• 4-8 years of work experience in a regulatory or telecommunications environment.
• Familiarity with telecommunications networks, numbering, or related technologies.
• Experience in project management, analytical reporting, and stakeholder engagement.
• Proficiency in proposal and policy writing.

Responsibilities

• Manage applications for numbering resources efficiently.
• Evaluate and review numbering applications for compliance.
• Maintain the Numbering Management System (NUMSYS).
• Conduct audits and reviews of assigned numbers.
• Monitor technical numbering enquiries to protect consumer rights.
• Prepare approval papers for numbering assignment and policy proposals.
• Represent the organization in technical forums.

Skills

Technical Proficiency in Telecommunications/Communications Network

Project Management

Policy Development and Proposal Writing

Stakeholder Engagement

Problem-Solving and Critical Thinking

Regulatory Knowledge

Education

Degree or professional qualification in Engineering or IT

Job description

Job Summary

Job Summary – Manage end-to-end administration of numbering resources, including assignment, suspension, cancellation, surrender, number portability, and policy-related matters, to ensure fair, transparent, and efficient utilization in accordance with regulatory frameworks.

Job Responsibilities

1. Numbering Assignment

• Manage applications for numbering resources to ensure fair, transparent, and efficient assignment in accordance with the Numbering Regulations 2016 and NEAP.
• Evaluate and review all numbering applications to ensure compliance with established evaluation criteria.
• Maintain the Numbering Management System (NUMSYS) to ensure the system remains updated and operational.
• Plan and monitor numbering resource utilization to ensure alignment with strategic objectives and efficient resource use.
• Conduct audits and usage reviews of assigned numbers to ensure correct utilization and enforce corrective action where necessary.
• Monitor and respond to technical numbering enquiries to protect consumer rights and uphold regulatory clarity and protect consumer interests.
• Prepare approval and/or information papers for numbering assignment, cancellation, suspension and surrender, as well as policy proposals and NEAP amendments, to support effective regulatory decision-making.
• Represent the organization in technical numbering forums (e.g.) ITU-T SG2, SG20) to safeguard national interests and stay informed on global developments.

2. Quality and Business Continuity Management System

• Implement quality management processes for the unit to ensure effective adherence to QMS standards.
• Collaborate on QMS activities to support continuous process improvement and regulatory excellence.
• Lead the development and maintenance of the department's Business Continuity Management (BCM) plan to ensure operational resilience and preparedness during disruptions.

3. Others

• Participate in internal and external working groups to maintain active stakeholder engagement and alignment on numbering matters.
• Identify and address training and development needs to support continuous capacity building in numbering-related functions.

Qualifications & Work Experience

• Degree or professional qualification from a leading and recognized university, preferably in Engineering (Telecommunications/ Communications/ Electronics) or Information Technology.
• 4-8 years of work experience in a regulatory or telecommunications environment.
• Familiarity with telecommunications or communications networks, numbering, or related technologies.
• Experience in project management, analytical reporting, and stakeholder engagement.
• Proficiency in proposal and policy writing.

Technical Competencies/Skills

• Technical Proficiency in Telecommunications/Communications Network
• Project Management
• Policy Development and Proposal Writing
• Stakeholder Engagement & Communication and Public Relations
• Problem-Solving and Critical Thinking
• Regulatory Knowledge

Behavioral Competencies/Skills

• Strategic Orientation
• Analytical Thinking
• Quality & Compliance
• Impact & Influence

Candidate must be willing to work in Cyberjaya