Senior Executive & New Business (Underwriting)

Generali; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Senior Executive for New Business in Life Insurance. The role involves managing policy contracts, handling vendor interactions, and overseeing payment processing within compliance standards. Candidates should possess a Bachelor’s degree and at least three years of relevant experience. This position requires strong organizational skills and the ability to work effectively in a team environment, with a focus on meeting tight deadlines.

Benefits

Competitive salary

Health benefits

Qualifications

• Bachelor's degree in business administration, management, insurance or related field.
• At least 3 years of relevant experience in a line function role.
• Knowledge of Life Insurance business and regulatory licensing requirements is an advantage.

Responsibilities

• Manage end-to-end policy contract handling, ensuring compliance with guidelines.
• Handle payment processing and refund management for new business.
• Oversee New Business panel clinic processes, ensuring proper vendor dealings.
• Act as a backup for daily operations and risk assessment tasks.

Skills

Time management

Customer service skills

Communication

Teamwork

Proactive attitude

Problem-solving

Education

Bachelor’s degree in business administration/Management/Insurance

Tools

Microsoft Office

Spreadsheet applications

Job description

Senior Executive, New Business (Underwriting) - Life Insurance

Supports manager to ensure that the daily operations of the departments are within the agreed service levels.

Reporting to the Head of New Business & Underwriting.

In responsible in handling and manage all related support work to New Business and Underwriting Administration process to ensure it meets organization’s business needs – includes handling on contract issuance-both hardcopy and e-policy, payment requisition and refund, appointment / review of panel clinics, preparing related new business letters and any ad hoc new business plus underwriting related tasks eg: to process up to jet underwriting if given the authority

Responsibilities

1. Policy Contract: both Hardcopy and e-Policy
   • Manage policy outsourcing for issuance policy contracts are attended to and on a timely manner within stipulated guidelines and turnaround time. End to end process.
   • To provide and ensure all data of issuance policy in order so that our vendor will produce accurate policy contracts.
   • New products handling – will need to perform health quality check for the few inforce cases to ensure the contracts are accordingly.
   • Ensure all policy contracts are received within SLA from vendors and keep records to track.
   • Attended reprinting request and any special request from all departments on policy contracts and medical cards.
   • Ensure all the proposal images are scanned and deal directly with the scanning team. Quality Check randomly required on the images downloaded by the scanning team.
   • Manage Image WFI download ROBO.
2. 2. Payment handling for New Business Underwriting
   • Keep track of the invoices from all vendors and issue payments accurately and within the given SLA.
   • Prepare refund payment of Non-Taken Up, decline, postpone and excess premium cases including covering letter to customer. Processing within the turnaround time.
   • Attended E-mail request from all channels on policy contracts and refunds.
3. 3. Handling New Business Panel clinics process.
   • In-charge of Panel Clinic’s and investigating any misconduct by panels or agents. (End to End)
   • Survey and appoint panel clinics.
4. 4. Dealing with New Business and Underwriting vendors
   • Related to Printing vendors.
   • Purchase stationaries for vendors, dealing with other vendors such as Halus Sutera for forms printing (if any).
5. 5. Backup role when there is absence of staff within the department
   • Be the backup to perform daily policy contract handling.
   • Be the backup to perform UAT for policy contract.
   • Be the backup to execute RPA.
   • Approval of insurance applications up to the jet underwriting authority limits given.
6. 7. Risk Assessment and Audit related matters
   • Be guided with Company’s SLA & BNM and guidelines and comply with no audit issues.
7. 8. Any Other Related Ad-Hoc duties
   • Perform any other ad-hoc duties as assigned by superiors both in New Business and Underwriting.
   • To attend email on any complaint related to policy contracts, vendor issues, panel clinic and errors, lab reports documents.

Qualifications

1. Education
   • Bachelor’s degree in business administration/Management/Insurance or its related discipline
2. Experience
   • At least 3 years relevant experience in a line function role.
   • Able to work with minimum supervision to meet tight deadlines.
   • Knowledge of Life insurance business and regulatory licensing requirements will be an advantage.
   • Knowledge of the process and procedures in New Business & Underwriting Operations Departments will be an advantage.
3. Skills
   • Able to manage time on what is priority.
   • Able to accept challenges with a good attitude.
   • Work well in a team environment.
   • Able to communicate with all levels of internal and external customers.
   • Proactive and able to work within tight deadlines.
   • Good working knowledge of Microsoft Office, especially PowerPoint and spreadsheet applications.
   • Customer services skills, Insurance operations, Complaint handling, managerial and computer skills.

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