Senior Executive, Network Investigation

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A national communications authority in Cyberjaya seeks a leader to manage shift-based profiling teams. The role involves providing strategic advice on profiling methods, overseeing team performance, and ensuring operational coverage. Ideal candidates will possess a relevant Bachelor's Degree and experience in managing teams and operational reporting. This permanent position requires strong analytical and stakeholder management abilities.

Qualifications

• Bachelor’s Degree with CGPA minimum 3.00 in relevant fields.
• Experience in managing teams and operational reporting.
• Familiarity with OSINT methodologies and social media platforms.

Responsibilities

• Lead shift teams for profiling operations.
• Provide advisory on profiling methods.
• Oversee team performance and ensure operational coverage.
• Liaise with stakeholders regarding cases.

Skills

Leadership

Stakeholder management

Data analysis

Social media expertise

Analytical thinking

Education

Bachelor’s Degree in Cybersecurity, Digital Forensics, Criminology, or relevant discipline

Tools

Open-source intelligence methodologies

Analytical software

Job description

Job Summary

Lead and manage shift-based profiling teams to ensure efficient and accurate profiling based on tip-offs. Provide strategic advisory on profiling methods, update management on operational results, and manage key stakeholders relevant to tip-off cases.

Job Responsibilities

1) Shift Team Management

• Oversee and coordinate the performance of shift teams conducting tip-off profiling.
• Ensure 24/7 operational coverage through effective shift planning.

2) Profiling Advisory and Quality Assurance

• Provide advisory and guidance to analysts on profiling techniques and strategies.
• Review and validate profiling reports for accuracy and completeness.

3) Operational Reporting and Management Updates

• Consolidate and present operational updates to senior management.
• Highlight critical findings, operational challenges, and recommendations.

4) Stakeholder Management

• Act as the primary liaison with internal investigation units and external stakeholders related to tip-off cases.
• Ensure timely communication and alignment with key stakeholders including LEA, NACSA, MKN, and Telcos.

5) Process Improvement

• Identify areas for enhancement in profiling operations and propose solutions for continuous improvement.

6) Technology Utilization and Recommendation

• Recommend tools and methodologies to improve profiling accuracy and efficiency.

7) Shift Operations Supervision

• Supervise adherence to the shift schedule.
• Ensure smooth handovers and documentation between shifts.

8) Assist Head of Department and Director 2 in planning and tracking system development schedules, milestones, and task lists.

9) Contribute to cross-unit improvement initiatives and innovation proposals for internal tools.

Qualifications

• Candidate must possess at least a Bachelor’s Degree in Cybersecurity, Digital Forensics, Criminology, or relevant discipline from a reputable university with a minimum of CGPA 3.00

Work Experience

• Proven experience managing teams and handling operational reporting.
• Familiarity with social media platforms and OSINT methodologies.
• Strong leadership, stakeholder management, and analytical skills.
• Willingness and ability to supervise operations on a rotational shift basis, including nights, weekends, and public holidays.

Technical Competencies/ Skills

• In-depth knowledge and proficiency in navigating and utilizing various social media platforms, understanding their features, functionalities, and privacy settings.
• Proficiency in advanced analytical techniques to process and analyze vast amounts of social media data, extract meaningful insights, and identify patterns.
• Expertise in leveraging open-source intelligence methodologies to gather information from publicly available online sources, enhancing investigative capabilities.
• Ability to adapt to and quickly learn new technologies and tools relevant to social media investigation, staying abreast of industry advancements.
• Proficient in preparing clear, concise, and detailed reports summarizing findings from social media investigations for legal and MCMC's purposes.
• Knowledge of proper protocols for handling and preserving digital evidence obtained from social media platforms, ensuring its admissibility in legal proceedings.
• Basic programming and scripting skills, enabling the customization and automation of processes in social media analysis, if applicable.

Behavioural Competencies/ Skills

• Integrity
• Strategic Thinking
• Customer orientation
• Achievement Orientation
• Problem Solving
• Analytical Thinking
• Negotiation Skills
• Stakeholder Management
• Teamwork
• Communications and Presentation Skills
• Writing skills (BM & English)

Candidate must be willing to work in Cyberjaya.

Permanent position.