Senior Executive - Leasing & Marketing (AEON Mall Bukit Raja)

AEON; Klang City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A major retail Mall in Klang City seeks a Senior Executive for Leasing & Marketing. Responsibilities include coordinating community events, managing tenant relationships, and overseeing the information counter. The role requires strong public relations skills and the ability to support tenant visibility through collaborative promotions. Ideal candidates should be proactive and focused on improving customer service and tenant sales.

Responsibilities

• Coordinate local events to gain community support.
• Develop good public relations with local authorities.
• Manage casual leasing and recruit suitable operators.
• Conduct market surveys and propose potential events.
• Coordinate content for newsletters and update the mall website.
• Establish collaborative events and promotions with tenants.
• Monitor tenant sales daily and plan improvements.
• Review customer and tenant feedback daily.
• Manage services provided at the information counter.
• Coordinate training with the HR team for customer service.

Job description

Senior Executive - Leasing & Marketing (AEON Mall Bukit Raja)

Coordinating the local events to get support from the community.

Developing good public relations with local authorities and small-medium industries. Supporting and developing the local bazaar and activities.

Managing casual leasing/TSR by recruiting suitable operators and festive themes.

Conduct market surveys at other malls/surrounding areas and propose potential events/tenants by weekly basis.

Coordinate the contents for In-House Newsletters & update the Mall Website.

Supporting the tenants: ( Establishing collaborative events and promotions with tenants, Improve on tenant visibility focus on new tenants, anchor tenants, and hidden tenants).

Monitor tenant sales on a daily basis and plan and act on tenant sales improvement.

Voices Management

Review all Customer & Tenant’s voice daily, draft replies, and get final feedback from Mall Managers.

Key in the confirmed customers’ voices and reply into the system daily.

Manage the services provided at the Information Counter.

Manage the information counter manpower strength daily.

Coordinate training with the HR team to improve mall customer service.

Check the availability and functionality of all services provided by the Information Counter.

Prepare all updated procedures and forms to be used at the Information Counter.

Prepare related Information Counter reports and report to Leasing & Marketing Manager / Mall Manager