Senior Executive - Key Account Management (Luxury Category)

ZALORA Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online fashion destination is seeking a Senior Executive, Key Account Management in Kuala Lumpur. This role focuses on driving growth for key brands and sellers, managing relationships, and executing strategic plans. Candidates should possess a bachelor's degree and 2-4 years of relevant experience in e-commerce or retail, with strong analytical abilities and excellent communication skills. This position offers the opportunity to work in a dynamic, multicultural environment.

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related fields.
• 2‑4 years’ experience in business development, category and/or account management, e‑commerce, or retail.
• Proven track record in negotiation and revenue‑driving campaign execution.
• Excellent command of English; Mandarin is a plus.
• Advanced working knowledge of Excel/Google Sheets; strong with data analysis.

Responsibilities

• Manage key sellers to drive long‑term and short‑term business goals.
• Align campaign objectives with sellers, integrating into marketing calendar.
• Monitor and analyze key metrics to identify trends and develop action plans.
• Create and execute a strategic plan that delivers on business opportunities.
• Produce performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams.
• Review seller catalogs to ensure content meets guidelines.
• Coach and train junior team members on seller management best practices.

Job description

We are looking for a Senior Executive, Key Account Management based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.

Responsibilities

• Managing key sellers to drive long‑term and short‑term business goals while aligning with branding image. To establish strong relationships by being the go‑to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into Zalora’s marketing calendar and run post‑campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, availability) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for Zalora and the seller with accurate forecasting and internal performance tracking.
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets Zalora guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Analytics, or related fields.
• 2‑4 years’ experience in business development, category and/or account management, e‑commerce, or retail; exposure to the beauty and/or luxury industry preferred.
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue‑driving campaign execution is a must.
• Excellent command of English; Mandarin is a plus.
• Advanced working knowledge of Excel/Google Sheets preferred; strong with data analysis and insights storytelling.
• Great interpersonal and communication skills; strong stakeholder management and influence.
• Exceptional time management, attention to detail, high ownership, and problem‑solving skills (able to identify root causes via data and propose practical solutions).
• Willingness to work in a multicultural environment; team player with a coaching mindset.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30‑day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash‑on‑delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.