Senior Executive - Key Account & Customer Service

Texchem Corporation Sdn Bhd; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading Malaysian conglomerate in Penang seeks a Senior Executive - Key Account & Customer Service. You will support sales operations, respond to customer requests, and coordinate between departments to enhance customer relationships. The ideal candidate has a diploma or degree in Business Administration and 1-3 years of relevant experience. Strong communication and coordination skills are essential, and proficiency in Mandarin is a plus.

Qualifications

• 1-3 years of experience in customer service, sales support, or project coordination.
• Detail-oriented and proactive in handling tasks.
• Mandarin speaking is an advantage.

Responsibilities

• Support daily sales operations for internal and external needs.
• Respond to customer requests and complaints promptly.
• Strengthen customer relationships to achieve company goals.

Skills

Communication skills

Coordination skills

Customer service

Education

Diploma or Degree in Business Administration

Job description

Senior Executive - Key Account & Customer Service

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Hiring Company : Texchem-Pack (M) Sdn Bhd

Responsibilities :

Support daily sales operations for both internal and external needs.

Respond to customer requests and complaints promptly and accurately.

Review and verify customer orders before processing.

Follow up on outstanding payments from customers.

Strengthen customer relationships to help achieve company goals.

Coordinate with other departments to ensure smooth workflows.

Prepare, schedule, coordinate, and monitor assigned projects.

Schedule and coordinate meetings and conference calls on project-related events with internal team and external customers.

Review customer agreements before submission to the Legal Department.

Assist in collecting market intelligence (e.g. market share, pricing, competitors).

Guide and support junior sales staff in their roles.

Requirements :

Diploma or Degree in Business Administration or related field.

1-3 years of experience in a customer service, sales support, or project coordination role is preferred.

Strong communication and coordination skills.

Able to work independently and as part of a team.

Detail-oriented and proactive in handling tasks.

Good in handling customers and resolving issues.

Mandarin speaking is an advantage to liaise with China/ Taiwan customers.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Accounts and Customer Service Officer?

Manufacturing, Transport & Logistics More than 10,000 employees

Texchem Group, headquartered in Penang, Malaysia, has evolved from a textile chemical trader in 1973 to a Malaysian multinational conglomerate. Comprising five core business divisions – Industrial, Restaurant, Polymer Engineering, Food, and Venture Business, our operations now span across ASEAN, positioning us for further global expansion.