Senior Executive, Information Technology

Ren Wellness Retreat; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A healthcare and wellness facility in Subang Jaya is seeking a Senior Executive, Information Technology, to lead high-level technical support and oversee system operations. The role includes managing software and application implementations, ensuring system performance, and mentoring junior staff. Candidates should have a Diploma or Bachelor's degree in IT, understanding of IT Service Management, and knowledge of Windows/Linux servers. This is an excellent opportunity to contribute to a unique wellness destination in Malaysia.

Qualifications

• Solid understanding of IT Service Management (ITSM).
• Experience with incident escalation.
• Experience with application deployment or software support preferred.

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, network, and application issues.
• Support server, network, and system administration activities.
• Assist with software/application rollouts, upgrades, and integration.
• Document IT procedures, technical workflows, and system configurations.

Skills

Knowledge of Windows/Linux servers

Strong understanding of networks

Knowledge of Active Directory

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field

Job description

Senior Executive, Information Technology

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional &ComplementaryMedicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

Your Role

Responsible for leading high-level technical support, overseeing system operations, and supporting application implementations.

Key Responsibilities

1. Technical Support (Tier 1–3)

• Provide Tier 1–3 technical support for hardware, software, network, and application issues.
• Lead troubleshooting efforts for escalated or complex incidents.

2. Systems & Network Administration

• Support server, network, and system administration activities.
• Ensure system uptime, security, and performance.

3. Software & Application Management

• Assist with software/application rollouts, upgrades, and integration.
• Work closely with vendors for system maintenance and problem resolution.

4. Documentation & Process Management

• Document IT procedures, technical workflows, and system configurations.
• Mentor and guide junior IT staff.
• Participate in IT projects and continuous system improvements.

Requirements

Education

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.

Experience

• Solid understanding of IT Service Management (ITSM)
• Experience with incident escalation
• Experience with application deployment or software support (preferred)

Skills

• Having knowledge of Windows/Linux servers
• Strong understanding of networks and Active Directory

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