SENIOR EXECUTIVE, FINANCIAL ADVISOR

Agensi Kaunseling & Pengurusan Kredit [AKPK]; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial advisory agency in Kuala Lumpur seeks passionate Financial Advisors to deliver free advisory services aimed at helping individuals and small businesses manage their finances and overcome debt. Applicants should have a bachelor's degree in finance and a minimum of 3 years of experience in the financial sector. This role involves personal advising, educational outreach, and problem-solving for clients in financial distress.

Qualifications

• Minimum of 3 years relevant work experience in the financial sector is required.
• Certified Financial Planner (CFP) or Registered Financial Planner (RFP) is an added advantage.
• Obtaining a Financial Adviser Representative (FAR) license from Bank Negara Malaysia is beneficial.

Responsibilities

• Provide comprehensive financial advice tailored to individual customer needs.
• Develop personalized debt repayment solutions for qualified borrowers.
• Conduct financial education programs for households and SMEs.
• Deal with customer complaints involving Financial Institutions (FIs).
• Participate in user and pilot tests for new systems.

Skills

Strong analytical skills

Problem-solving skills

Written and verbal communication

Empathy and client rapport

Decision-making ability

People-oriented

Education

Bachelor's degree in Finance, Banking, Accounting, or Economics

Job description

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We are looking for passionate and service-driven individuals to join us as Financial Advisors at the following branches:

Branch Location

📍 AKPK Kuching, Sarawak

JOB PURPOSE

Provide free financial advisory services to help individuals and small businesses manage their finances and overcome debt issues. This includes financial education, personalised planning, and support through the Debt Management Programme (DMP). Advisors work closely with clients to assess their situation, create repayment plans, and guide them toward financial stability.

KEY RESPONSIBILITIES

• Financial Advisory Services: Provide comprehensive financial advice on budgeting, cash flow management, and credit, tailoring advice to individual customer needs and assisting them in establishing financial goals.
• Debt Management & Resolution: Develop personalized debt repayment solutions for qualified borrowers through credit and financial assessments, and facilitate communication with financial institutions to secure agreement on proposed plans.
• Public Education & Outreach: Conduct financial education programs for households and SMEs, and participate in various outreach activities (exhibitions, public programs, media interviews) to improve financial literacy and promote AKPK initiatives.
• Customer Relations & Complaint Management: Deal with customer complaints that may range from internal process issues to external problems involving Financial Institutions (FIs) and non-FIs.
• System and Program Development Support: Participate in user and pilot tests for new systems and projects.
• Compliance and Implementation: Ensure that financial advisory mechanisms are implemented in accordance with AKPK's goals and objectives.
• Stakeholder Education: Educate customers and key partners about new AKPK initiatives, such as Social Synergy Registrations and SSM Registrations.
• General Duties: Perform any other tasks as directed by the Branch Head / Head of Department or Division.

QUALIFICATIONS

Academic Qualifications

Bachelor’s degree in Finance, Banking, Accounting, or Economics is typically required to enter a financial planning certification program.

Practical Experience

Minimum of 3 years relevant work experience in the financial sector is required for certification.

Professional Certification & Licensing (Added Advantage)

• Certified Financial Planner (CFP) – offered by the Financial Planning Association of Malaysia (FPAM)
• Registered Financial Planner (RFP) – offered by the Malaysian Financial Planning Council (MFPC)
• Islamic Financial Planner (IFP) – offered by FPAM for Shariah-compliant planning
• Shariah Registered Financial Planner (Shariah RFP) – offered by MFPC
• Obtaining a Financial Adviser Representative (FAR) license from Bank Negara Malaysia (BNM) is an added advantage and demonstrates higher professional credibility.

JOB REQUIREMENTS

• Professional Maturity & Focus Confident, mature, and focused individual with strong analytical and problem-solving skills.
• Strong written and verbal communication abilities with professional phone etiquette.
• Empathy & Client Rapport Able to show compassion, understand client challenges, and build trust while staying objective.
• Decision-Making Ability Comfortable making sound decisions based on client circumstances and communicating them clearly.
• People-Oriented Enjoys working with individuals and supporting them through financial difficulties.
• Background in recovery, rehabilitation, or collections is advantageous, though not mandatory.

WORKING CONDITION

• Office-Based Role Primarily performed in a standard office setting with minimal physical activity required.
• High Mental Focus Requires consistent mental concentration, attention to detail, and accuracy in handling financial matters.
• Extended Screen Time Frequent and prolonged use of computers for data entry, analysis, and communication.
• Emotionally Demanding Involves engaging with clients in financial distress, requiring emotional resilience and professionalism.
• Limited Travel Occasional travel may be required for training, outreach programmes, or inter-branch support.

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Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a financial adviser?
• Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)

About Us

The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.

AKPK offers the following services to individuals, free of charge:

Financial education on the responsible use of money and credit management skills. Advice on financial management. Debt management programme to assist consumers to regain financial control.

VISION

AKPK envisions to be a trusted and leading authority in financial wellness, empowering a financially resilient society and contributing to national socio-economic goals.

MISSION

AKPK’s mission is to empower the community―households and SMEs―to be financially resilient via customer-centric financial education, advisory and debt management services.