Senior Executive / Customer Success (Analytics & Insights)

NielsenIQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading market measurement firm in Kuala Lumpur is seeking a motivated recent graduate for a key role in their Customer Success team. You will analyze sales data, deliver reports, and collaborate closely with clients to enhance their experience. Ideal candidates should possess strong analytical and communication skills, a Bachelor's degree, and the ability to work independently. This role offers a flexible work environment and opportunities for professional development through various benefits and programs.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Fresh graduates or up to 2 years of working experience in relevant fields.
• Strong business and financial acumen with excellent analytical skills.
• Ability to work independently and comfortable in a digital environment.

Responsibilities

• Summarize data in tables, charts, and graphs.
• Analyze and interpret sales data.
• Deliver final reports and presentations with recommendations.
• Review data for errors and inconsistencies.

Skills

Communication skills

Analytical skills

Client service skills

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

RESPONSIBILITIES

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Independently discusses analysis design to best answer client questions with CBP/client
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project
• Support meeting the COE objectives as a whole
• Inspire peers and co-workers

A LITTLE BIT ABOUT YOU

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.

• Bachelor’s Degree from reputable universities
• Fresh graduates or up to 2 years of working experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)
• Strong business and financial acumen (including business environment and client) with excellent analytical skills
• Understanding of growth and brand strategy
• Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques
• Ability to work independently and comfortable working in a digitally enabled environment
• Strong Organizational & interpersonal skills
• Good client service skills and ability to communicate and write effectively in English
• Knowledge of Microsoft Office
• Retail data experience is a plus
• Basic knowledge in statistics would be an added advantage

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.