Senior Executive eCommerce

DKSH Group; Petaling Jaya; On-site; MYR 75,000 - 100,000; Full time

Job summary

A leading logistics provider in Malaysia is seeking a candidate to oversee their E-Commerce activities for Consumer Goods. The role involves strategic planning, data analytics, and building strong client relationships while ensuring an optimal online shopping experience. Candidates should have a relevant Bachelor's degree and at least 3-4 years of experience in a similar position.

Qualifications

• Minimum 3-4 years’ experience in a similar role at an e-commerce platform.
• Strong passion for E-Commerce and business acumen.
• Ability to multi-task and possess excellent communication skills.

Responsibilities

• Plan and assist in merchandising and promotion campaigns for the online channel.
• Manage stock fulfillment rate and assist in developing business plans.
• Build and maintain strong business relationships with clients and stakeholders.

Skills

E-Commerce business models

Commercial negotiation skills

Digital savvy

Critical thinking

Problem-solving skills

Education

Bachelor’s degree in Business or Economics

Tools

SAP

Job description

Location: Petaling Jaya, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 215184

Job Summary

Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.

Job Responsibilities

Strategic Planning & Analytics

• Plans and assists in the merchandising and promotion campaigns for online channel
• Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)
• Manage stock fulfilment rate with e-retailers and clients
• Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients
• Assist in developing business plan and marketing and operational plan
• Ensure sales target achievement
• Build brand together with clients
• Monitor and evaluate outcome of implementation
• Monitor sales performance vs approved A&P budget
• Execute trade claims recovery from clients within the contractual terms and responsible for A&P
• Accurate price maintenance in accordance to contractual terms
• Minimize unnecessary cost & risk which impact P&L
• Robust in research and analysis of new online opportunities
• Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery
• Assist in financial reconciliation supervision (accounts receivable and accounts payable)
• Business reviews and Post sales reporting.

Business Development

• New channel expansion & terms negotiations
• Building strong business relationships – with client and stakeholders, within the team, departments, and business unit.

General Tasks

• Communicate / interact the online business plan to all operational departments and business units
• Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade
• Any other ad-hoc tasks and duties as assigned by the superior

Job Requirements

• Bachelor’s degree Business or Economics or any relevance
• Minimum 3-4 years’ experience in a similar role, at an e-commerce platform, brand, or distributor. Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage
• Digital savvy with knowledge of E-Commerce business models, operations, technology
• Experience managing E-Commerce channels
• Strong commercial and negotiation skills
• Management consultancy experience is a plus
• Plus point if familiar with using SAP
• Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
• Consumer-first mindset, team-player
• Strong passion in E-Commerce and business acumen
• Ability to multi-task and possess excellent communication skills
• Entrepreneurial mindset that is driven, flexible and willing to learn
• Deliver on deadlines with agility and adaptability
• Positive attitude and have a change agent mentality
• Good level of computer literacy
• Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
• Strong critical thinking and problem-solving skills