Senior Executive - Due Diligence & Special Review (Unpaid Analysis)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a candidate for a role involving customer service excellence and analytical reporting. The ideal candidate has 2-3 years of experience in collection, proficiency in MS Office, and strong negotiation skills. Join the team to help improve operations within a dynamic workplace.

Qualifications

• Minimum 2 to 3 years working experience in collection or related field.
• Knowledge of credit management or operations in financial institutions preferred.
• Able to manage stress and handle operations with minimum supervision.

Responsibilities

• Provide strong reporting and analytical information support to Management.
• Assist Unit Head with operation planning and administration.
• Conduct EDD assessments and continuous improvement initiatives.

Skills

Good PC skills

Negotiation

Communication

Problem solving

Analytical skills

Education

SPM or Diploma or Degree in relevant disciplines

Tools

MS Office

Job description

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To generate data and conduct unpaid analysis or any ad-hoc analysis request by Management.

To provide strong reporting and analytical information support to Management team.

To assist Unit Head and above on operation planning, administration and any operation related matter.

To assist on ODD calls, conduct EDD assessment (i.e. pre-screening), enhancement / process improvement.

To provide professional customer support and excellent customer service.

To generate data and conduct unpaid analysis, post-approval review or any ad-hoc analysis request by Management.

To review customer unpaid transaction trends, provide an associated contributing factor, conclusions or approaches of the findings of unpaid analysis.

To communicate with various departments (i.e. Credit Assessment) for finding, outcome, solution and obtain feedback to ensure continuous improvement in operations.

To provide strong analytical information, reporting and support to the Management team.

To coordinate with Unit Head & above for reporting, staff performance, preparation of outcome and presentation of analysis.

To assist on ODD calls, conduct EDD assessment (i.e. pre-screening), handling project, UAT, enhancement and process improvement.

To assist Unit Head and above on operation planning, administration, and any operation related matter.

To relieve other team on operation support related matter to ensure operation running smoothly.

To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.

To conduct UAT, drafting process improvement and perform any ad-hoc task / matters assign by Management.

SPM or Diploma or Degree holder or professional qualification in relevant disciplines.

Minimum 2 to 3 years working experience in collection in general or any related field.

Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

Knowledges, Skills and Abilities Required

Good PC skills and proficient in MS Office applications.

Good negotiation, communication and writing skills in both English and Bahasa Malaysia.

Strong skill in analytical, listening, persuasion and problem solving.

Excellent planning and execution, time management and ability to make decision in critical situation.

High team spirit, ability make decision in critical situations and resolve customer issue in timely manner.

Able to support, work under pressure, handle operation with minimum supervision and manage stress.

Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• How many years' experience do you have in a credit management role?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Due Diligence Analyst?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.