Senior Executive - Customer Experience & Rewards (SPP+) (Sunway Property)

Sunway Berhad; Selangor; On-site; MYR 55,000 - 75,000; Full time

Job summary

A prominent property development company in Malaysia is looking for a Senior Executive to enhance customer experience and rewards. This role requires strong problem-solving abilities, excellent communication skills, and a commitment to improving services through data analysis. Ideal candidates will have a Bachelor’s degree in relevant fields and 3-5 years of experience, demonstrating a passion for business development and management. Proficiency in Microsoft Office tools and a customer-oriented mindset are essential.

Qualifications

• 3-5 years of work experience in Customer Service, Sales, Operations, or related fields.
• Proficient in both written and spoken English.
• Able to demonstrate passion and strong job fit for the role.

Responsibilities

• Conduct analyses to guide strategy and actions.
• Create presentations and reports for meetings.
• Collaborate with teams to improve services based on data.

Skills

Problem-solving skills

Strong interpersonal skills

Excellent command of English

Technology literate

Ability to work independently

Customer-oriented mindset

Education

Bachelor’s Degree in Business Administration, Marketing, Hospitality & Tourism, Communication

Tools

Microsoft Office (PowerPoint, Word & Excel)

Job description

Senior Executive - Customer Experience & Rewards (SPP+) (Sunway Property)

OPERATIONS A day in life in the department of Sunway Property Pals+ (SPP+) is never the same. Multitasking is a typical skill to hone, and your talents and interest may be put to use in areas of the organisation that require immediate attention. However, you may anticipate spending the bulk of your time in the following places:

• Conduct multiple in-house and external analyses to inform strategy and guide organisational action specifically for Rent+ and Reward+.
• Create presentations and report for meetings.
• Work together in a team to improve the current services, or ideas by providing input on the basis of carefully analysed data.
• Join forces across teams to find the best approaches to current issues.
• Manage projects timelines and administration.

Working Environment

• Shouldn't skimp on effort if want to get results, because efficiency is important to you.
• Be kind to others because that's how you want to be treated.
• Know what you want but are open to different ways of getting there.

Requirements

SKILLS Strong problem-solving skills, with a commitment to producing actionable results; a willingness to challenge themselves and learn new skills; competence in a wide range of business-related areas and a quick learner; self-awareness that acknowledges the possibility of learning something new from peers and that one should never presume to know everything.

• Capable of using Microsoft Office products.
• Independent thinker who knows how to work effectively in a fast pace environment.
• Possess excellent command of the English language.
• Strong interpersonal skills with a proven track record of success in persuading people at all levels of a business.
• Passion for business and management; fluency in discussing current events in the business world.
• Ability to adjust to a high-pressure, ever-changing, and frequently urgent work environment.
• A proactive, "can-do" approach to your work, even if the topic is entirely new to you.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Hospitality & Tourism, Communication, or other related fields.
• Preferably 3-5 years of work experience in Customer Service, Sales, Operations, or equivalent role where responsibilities included assisting in building a new pillar/business related to customers.
• Candidates that have less than 5 years of experience are encouraged to apply if able to demonstrate passion and strong job fit for this role
• Proficient in both written and spoken English
• Proficiency with Microsoft Office (Powerpoint, Word & Excel)
• Technology Literate and able to use Digital Tools

Personality Traits

• Customer-Oriented and Empathetic Mindset
• High

Problem-Solving Skills

• Have a keen attention to detail, and be well organized
• Possess excellent communication skills
• Able to work independently and efficiently
• Quick learner with a desire to accomplish wonderful things in a team within a given timeframe
• Able to work weekends (where and when required)