Senior Executive - Customer Care Coordinator

1 Pavilion Property Consultancy Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property consultancy firm in Kuala Lumpur is hiring a Senior Executive - Customer Care Coordinator. The role involves executing the vacant possession processes, managing defect rectification, and providing customer updates. Candidates must hold a diploma and have at least 5 years of relevant experience along with excellent communication skills, including proficiency in Mandarin.

Qualifications

• Must possess at least 5 years of relevant experience.

Responsibilities

• Execute and manage the full vacant possession processes.
• Assist in conducting pre-inspection of units before vacant possession.
• Ensure units are clean before the possession appointment.
• Inspect units cleared for Owners’ inspection.
• Coordinate defect rectification works within stipulated time frames.
• Liaise with departments, contractors and communicate defect details.
• Provide updates to Purchasers on defect status.

Skills

Excellent communication and interpersonal skills

Strong organizational abilities

Attention to detail

Team-player with effective collaboration skills

Proficiency in spoken and written Mandarin

Education

Minimum Diploma holder in any field

Job description

Senior Executive - Customer Care Coordinator

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Responsibilities

• Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to submission of defects by Purchasers.
• Assist in conducting pre‑inspection of units before VP including pre‑VP defect compilation for submission to Project/Main Contractor.
• Ensure all units are in excellent condition including cleanliness before VP appointment.
• Inspect units cleared by Resident Architects for Owners’ inspection.
• Brief Purchasers on handover and defect submission processes, and attend to Purchasers for VP property handover.
• Manage Pro‑Fix app – Appointment and Defect submission.
• Coordinate and manage defect rectification works to ensure all defects filed are rectified within the stipulated time frame.
• Liaise with relevant departments/parties, including main contractors, to communicate defect details and coordinate rectification efforts.
• Ensure all records, data and information are recorded accurately and filed up to date for easy retrieval.
• Maintain a good tracking system to ensure complaints are closed and signed off by relevant parties within the stipulated time frame.
• Provide regular and transparent updates to Purchasers on the status of defect rectification works.
• Perform any other duties as assigned from time to time by the Superior.

Education and Experience

• Minimum Diploma holder in any field.
• Must possess at least 5 years of relevant experience.

Skills and Knowledge

• Excellent communication and interpersonal skills.
• Strong organizational abilities, with attention to detail.
• Pleasant personality.
• Team‑player with effective collaboration skills.
• Proficiency in spoken and written Mandarin is required to effectively communicate with Mandarin‑speaking clients.

Application Questions

• What's your expected monthly basic salary?