Senior Enrolment Consultant

Keypath Education Asia-Pacific; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

An educational consultancy in Kuala Lumpur is seeking a Senior Enrolment Consultant to drive student enrolment targets and support new starters. This role requires high-performing sales skills and a solid background in education or related fields. The ideal candidate will demonstrate adaptability, leadership, and a strong understanding of student needs. Offers competitive compensation and various professional development opportunities.

Benefits

Competitive compensation package

Health and wellbeing programs

Learning and growth opportunities

Remote onboarding program

Qualifications

• Demonstrated achievement of sales targets or KPIs in previous roles.
• Proven ability to understand and prioritize a sales pipeline.
• Self-motivated and capable of managing tasks with minimal supervision.

Responsibilities

• Act as a Student Advisor, exceeding KPIs and targets.
• Mentor new starters and provide ongoing support.
• Work collaboratively with other teams for seamless student experience.

Skills

Sales performance

Student advisory skills

CRM systems usage

Consultative sales conversation

Leadership

Adaptability

Education

Higher education or relevant industry experience

Minimum 5 years of sales experience

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

The Senior Enrolment Consultant role is for high‑performing sales professionals who consistently exceed their KPIs and can drive strong performance to targets. This position represents a career progression step and a recognition of sustained excellence in sales performance.

Responsibilities

• Act as a Student Advisor, consistently exceeding KPIs including targets, quality calls, productivity, and compliance.
• Serve as a Subject Matter Expert (SME) on programs and processes and on key programs or entire partners.
• Display deep understanding of student needs and how partner and program value propositions meet those needs.
• Mentor new starters, providing guidance and support during onboarding and ongoing support on student and program related issues.
• Recognise coaching opportunities within the team and work with the Senior Manager to enhance individual and collective skills.

Key Performance Indicators

• Consistently meet or exceed student enrolment targets (both retention and new acquisition).
• Meet productivity metrics (typically 250+ calls per week and 25+ inbound calls).
• Achieve 80%+ call quality.
• Qualify leads effectively, understanding student needs and articulating program benefits and career outcomes.
• Use CRM systems to track lead activity, follow‑ups, and manage the enrolment pipeline.

Stakeholder Engagement

Work collaboratively with marketing, operations, and academic teams to ensure a seamless student experience.

Subject Matter Expertise

Stay up‑to‑date with program offerings, industry trends, and competitor activity. Possess deep understanding of the full range of postgraduate programs offered by UNSW and SIM, including course structures, entry requirements, key differentiators, delivery modes, and industry alignment. Capably articulate value, outcomes, and career pathways and match prospective students’ goals with the most suitable program options.

Qualifications

• Higher education or relevant industry experience.
• Minimum 5 years of sales experience, preferably across diverse industries; education industry experience highly valued.
• Proven ability to understand and prioritise a sales pipeline relative to sales cycle.
• Demonstrated achievement of sales targets or KPIs in previous roles.
• Learning agility and consultative sales conversation skills.
• Leadership ability, fostering a positive and productive team environment.
• Knowledge of partner operations, policies, and program portfolio.
• Growth mindset and adaptability to a dynamic work environment.

Technical

• Proficiency in Microsoft Office Suite.
• Proficient in using CRM and telephony systems to streamline and enhance operational efficiency.

Special Requirements

Self‑motivated and independent, capable of managing tasks with minimal supervision. Availability for varying shifts, including occasional late or weekend shifts, and occasional travel. Adaptable to move between partners to meet business needs.

Benefits and Rewards

• Competitive compensation package – base salary plus uncapped individual and team‑based incentives.
• All necessary equipment for success, including a laptop.
• Remote onboarding program.
• Access to health and wellbeing programs, including Employee Assistance and Mental Health Days.
• Learning and growth opportunities, such as LinkedIn Learning and Career Development Programs.
• Employee‑led initiatives and company events, both in‑office and remote.

EEO Statement

We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.