Senior Engineer Quality Service Center

Infineon Technologies AG; Simpang Ampat; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global semiconductor solutions leader is seeking a professional to manage PPAP activities and ensure compliance with automotive customer requirements. The ideal candidate will have a Bachelor's Degree in Electrical/Mechanical Engineering and 4-6 years of experience in semiconductor manufacturing or customer service. Key responsibilities include generating reports and managing customer requests while driving standardization and digitalization efforts.

Qualifications

• 4-6 years of experience in Semiconductor manufacturing or similar customer service roles.
• Knowledge or experience in control plans, FMEA, MSA.
• Experience with AEC Q100, AEC Q101, or JEDEC.

Responsibilities

• Manage PPAP activities for automotive customer compliance.
• Generate QPAC/CDCQ based on Division strategy.
• Support customer requests through standard responses.

Skills

Common Quality concepts

Semiconductor qualification standards

Customer service experience

Statistics

Change management processes

Education

Bachelor's Degree in Electrical/Mechanical Engineering

Job description

Job Description

In your new role you will:

• Primary responsibilities involve PPAP activities to ensure timely submission and compliance with automotive customers' requirements. Key roles include serving as the Notification QM and PPAP Requestor.
• Responsible for generating QPAC/CDCQ based on Division strategy to support customer requests.
• Quality Questionnaire - to support the completion of customer surveys and questionnaires.
• FIT report - coordinate with subject matter experts to provide the FIT report or retrieve from the web.
• ESD report - coordinate with subject matter experts to provide the ESD report or retrieve from internal databases.
• Qualification report - coordinate with subject matter experts to provide the qualification report or retrieve from the web.
• Support on others' requests - such as information marking format, manufacturing location, product and manufacturing information, electrical distribution.
• Certificate of Compliance - to support customer requests through standard responses.
• QSC reporting - maintain and regularly update process KPI related to QSC processes for management review.
• Standardization and Digitalization - improve standardization of IFX responses toward customers for different inquiry types. Drive digitalization within areas of responsibility to improve efficiency and effectiveness.

Your Profile

You are best equipped for this task if you have:

• Bachelor's Degree in Electrical/Mechanical Engineering
• Preferably 4-6 years of experience in Semiconductor manufacturing or in similar customer service roles
• Knowledge or experience in common Quality concepts such as control plans, FMEA, MSA, and statistics
• Knowledge or experience in semiconductor qualification requirements and guidance standards (e.g., AEC Q100, AEC Q101, or JEDEC)
• Knowledge or experience in semiconductor change management processes

WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.

Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect, and tolerance and are committed to giving all applicants and employees equal opportunities.