Senior Engineer - Quality Assurance

BCM Electronics Corporation Sdn Bhd; Kedah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading electronics manufacturing service provider in Malaysia is seeking a Supplier / Customer Quality Engineer. The role involves managing quality issues with suppliers and customers, preparing quality documentation, and supporting audits. Ideal candidates should have at least 5 years of relevant experience and a degree in Engineering. This role offers an opportunity to work in a dynamic environment focused on quality management.

Qualifications

• Minimum 5 years of experience in Supplier or Customer Quality in the Electronics Manufacturing Industry.
• Strong knowledge of APQP, PPAP, and FMEA.
• Experience with PCBA manufacturing is preferred.

Responsibilities

• Work with cross-function teams on root cause and corrective action for quality issues.
• Liaise with customers on RMA issues.
• Manage all customer complaints until resolution.
• Support customer audits and ensure ISO compliance.
• Prepare quality documentation and maintain necessary quality reports.

Skills

Root cause analysis

Corrective action implementation

Customer relationship management

ISO compliance

Quality documentation

Education

Bachelor’s Degree in Electrical & Electronics / Mechanical / Mechatronics / Material Engineering

Job description

We have opportunities in the area of the Supplier Quality & Customer Quality Engineering Department. Coming on board as a quality engineer, you will be the key contact point for our major material suppliers and customers and ensure good quality of incoming material and outgoing products to customers. You will work closely with the internal supply chain team, manufacturing and process engineering team within the organization.

Job Responsibilities - Supplier / Customer Quality Engineer

Work with cross-function teams to establish root cause and corrective action in 8D report on customer quality issues as requested based on established due date.

Liaise with customers on RMA issues.

Responsible for investigating and defining corrective actions for customer quality issues.

Manage all customer complaints and work through them to ensure issues are resolved and closed.

Support customer audits (process, system, and product).

Ensure compliance with ISO 9001, IATF 16949, ISO 14001, or other applicable standards.

Prepare and maintain quality documentation such as Control Plans, PFMEA, and Inspection Reports.

Work closely with material suppliers on material quality issues.

Assist in new product development activities (NPI) to avoid quality escalation issuesp>

Organize and conduct customer meeting/ conference call.

Prepare and update all necessary quality reports as required by customers.

Skills and Qualification

Candidates must possess at least Bachelor’s Degree/Professional Degree in Electrical & Electronics / Mechanical/ Mechatronics/Material Engineering.

Minimum 5 years of working experience handling Supplier or Customer Quality issues in Electronics Manufacturing Industry.

Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA).

Candidates with PCBA manufacturing knowledge will be considered.

We are an Electronics Manufacturing Service (EMS) provider, located in Kulim Hi-Tech Industrial Park, Kulim, Kedah Darul Aman. We provide complete turnkey manufacturing and engineering solutions in the design and manufacture of box-build and board build products for the communication and consumer sectors in Europe, North America and Asia-Pacific.