Senior Engineer - Counter Equipment

QL Maxincome Sdn Bhd (FamilyMart); Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A national service company in Selangor is seeking a Service Manager to lead a team of technicians responsible for servicing coffee machines. The ideal candidate must have at least 6 years of experience in a similar role, strong leadership skills, and familiarity with preventive maintenance for equipment. Responsibilities include managing inventories and executing maintenance plans, alongside providing training and technical support to the team. Knowledge of CMMS is a plus, and effective communication in multiple languages is essential.

Qualifications

• 6+ years of hands-on experience in servicing coffee machines, including 3 years in a leadership role.
• Familiarity with inventory management and procurement.
• Manufacturer certifications are highly desirable.

Responsibilities

• Manage a team of up to 10 service technicians.
• Plan and execute preventive maintenance programs.
• Monitor spare parts inventory.

Skills

Strong command of English

Good communication skills

Strong leadership

Problem-solving skills

Ability to work odd hours

Education

Diploma or Degree in Mechanical Engineering

Tools

Computerized Maintenance Management Systems (CMMS)

Job description

Manage a team of up to 10 service technicians, ensuring high performance and accountability.

Plan and execute preventive maintenance programs and emergency breakdown ensuring minimal downtime and optimal response time.

Monitor and manage spare parts inventory, ensuring adequate stock levels and efficient ordering processes.

Maintain detailed service records and prepare regular reports on service activities, team performance, and client feedback.

Provide technical support and training to technicians on a regular basis.

Collaborate with operations and training department to ensure alignment on operations needs and service standards.

Ensure compliance with health, safety, and quality standards.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Mechatronics, or a related field.
• Manufacturer certifications (e.g., La Marzocco, WMF, Franke, Nuova Simonelli) are highly desirable.
• Strong command of English, Bahasa Malaysia, and Mandarin, to liaise regularly with Mandarin‑speaking suppliers.
• Basic electrical knowledge or certification.
• Minimum 6 years of hands‑on experience in servicing coffee machines, with at least 3 years in a leadership or supervisory role.
• Strong understanding of preventive maintenance planning and execution, especially for multi‑location chain stores.
• Experience with spare parts inventory management and procurement.
• Experience using CMMS (Computerized Maintenance Management Systems).
• Familiarity with other types of machinery (e.g. water dispensers, ovens, or food‑related equipment) is a plus.
• Excellent problem‑solving skills with a hands‑on approach.
• Strong leadership, communication, and organizational skills.
• Ability to work during odd hours and travel when required.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a manager / team lead?
• Which of the following types of qualifications do you have?
• Do you have experience with inventory management?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Coffee Machine Technician?
• Do you possess or have access to your own transportation?