Senior Engineer - Applications (ERP)

CTI International (Malaysia) Sdn Bhd; Iskandar Puteri; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in manufacturing in Iskandar Puteri, Malaysia, is seeking an ERP Support Specialist with a Bachelor's degree in IT. Candidates should have a minimum of five years experience in ERP support, strong analytical and troubleshooting skills, and excellent communication abilities. The role involves ensuring operational support, managing Epicor ERP modules, and driving user training. Benefits include medical insurance and flexible work arrangements.

Benefits

Medical Insurance - Inpatient & Outpatient

Flexible Work Arrangement

Free Parking

Qualifications

• Minimum 5 years of hands-on experience supporting an ERP system.
• Strong understanding of business processes in manufacturing, inventory, purchasing, or finance.
• Experience working in a manufacturing environment preferred.

Responsibilities

• Lead day-to-day support for Epicor ERP users.
• Act as primary liaison between end users and technical teams.
• Take ownership of key Epicor modules ensuring proper configuration.
• Oversee and support testing, validation, and deployment of ERP changes.
• Gather, analyze, and document user requirements for enhancements.

Skills

Analytical skills

Troubleshooting

Excellent communication

Education

Bachelor’s degree in Information Technology or related field

Tools

Epicor Kinetic

Job description

Responsibilities

Lead day-to-day support for Epicor ERP users, ensuring timely resolution of functional issues and minimizing disruption to business operations.

Act as the primary liaison between end users and technical teams to troubleshoot system problems, perform root‑cause analysis, and recommend effective solutions.

Take ownership of key Epicor modules such as production, planning, inventory, purchasing, finance, and quality, ensuring proper configuration and system reliability.

Oversee and support testing, validation, and deployment of ERP changes, upgrades, and patches.

Gather, analyze, and document user requirements for enhancements or configuration changes; drive implementation of approved improvements.

Support the ERP IT Manager on system configuration, data analysis, user access management, and continuous improvement initiatives.

Develop and maintain training materials, user guides, and conduct training sessions for new and existing users.

Monitor and help ensure data integrity and accuracy across ERP processes and transactions.

Collaborate with cross‑functional teams to identify and lead process improvement opportunities leveraging ERP capabilities.

Escalate and coordinate the resolution of complex technical issues with ERP vendors or internal development teams.

(Optional if applicable) Provide guidance or mentorship to junior team members on ERP best practices and troubleshooting.

Job Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Minimum 5 years of hands‑on experience supporting an ERP system or business application.

Strong understanding of business processes in manufacturing, inventory, purchasing, or finance.

Proven analytical and troubleshooting skills with the ability to resolve complex system issues.

Excellent communication skills and the ability to work effectively with both technical and non‑technical stakeholders.

Experience with Epicor Kinetic is an added advantage.

Experience working in a manufacturing environment is preferred.

Willingness to work additional hours when required to support critical operations.

Application Questions

• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Engineer?

Manufacturing, Transport & Logistics 101-1,000 employees

C-Hawk Technology is a global leader in the manufacturing of components, assemblies, and processes for the semiconductor & healthcare industries. We’ve built onto our core plastic manufacturing capabilities to develop a broad portfolio of offerings including complex assemblies, gold plating and ultra high purity orbital welding. Our mission is to meet our customers’ needs by delivering best‑in‑class, global solutions that enable their technology advancements. We engage early at the R&D stage to help with material selection best suited for the application along with providing DfX expertise. We can shift manufacturing to one of our 5 Asia factories to be close to our customers’ point of use.

Perks and benefits: Medical Insurance - Inpatient & Outpatient, Flexible Work Arrangement, Free Parking