Senior Engagement Manager, ASEAN Professional Services (AWS)

Amazon; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading cloud services provider in Kuala Lumpur is seeking a Senior Engagement Manager to lead IT transformation programs. In this role, you will manage AWS consultants and client teams to implement solutions that drive business outcomes. The ideal candidate possesses extensive experience in project management and Agile methodologies. Competitive compensation and a focus on work-life balance are offered.

Benefits

Mentorship and career growth

Inclusive team culture

Work-life balance

Qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience.
• 7+ years of leading and delivering enterprise-level IT engagements experience.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Responsibilities

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery.
• Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.
• Drive engagement to closure & achieve intended business objective navigating acceptance conditions.

Skills

Leading multiple Agile teams

Enterprise-level IT engagements

Project management

Cloud engagement delivery

Education

Bachelor's degree in STEM field

Tools

Jira

Rally

VersionOne

Taiga

Job description

Senior Engagement Manager, ASEAN Professional Services

Job ID: 3106750 | Amazon Web Services Malaysia SDN. BHD.

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

A Senior EM leads across the full customer lifecycle to realize the business outcomes of an IT transformation program, including: 1) pre‑sales support in solutioning and deal shaping, 2) effort estimation and proposal build to ensure feasibility of implementation, 3) customer and partner management during program delivery, and 4) ownership of engagement outcomes and aligned to customer business outcomes.

Senior EM candidates come with hands‑on experience planning and executing professional services programs. They possess deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects, including solid understanding of technology principles and services such as infrastructure, business applications, data management, security, application platforms and consumer‑facing technology.

Key job responsibilities

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.
• Own & lead multi‑workstream engagements across technical implementation & people change management. Establish and execute strong control and governance that drives operational excellence. Operates effectively within a matrix organizational structure.
• Take ownership of projects, understand the project’s business & technical objective & context. Manage effectively under pressure, prioritize tasks, and handle unexpected challenges. Foresee/ identify & manage issues, risks, decisions, and action items to meet deadlines.
• Interface with various customer, partner and internal AWS stakeholders, from C‑level executives to project‑level resources, managing their expectation by leveraging written and verbal communication skills.
• Drive engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.
• Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams. Understand principles of change management and transformation.
• Act as a team player who effectively integrates, motivates and builds relationships.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• 7+ years of leading and delivering enterprise‑level IT engagements experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
• Experience in leading and delivering enterprise‑level IT engagements

Preferred Qualifications

• 5+ years of delivering customer engagements in a professional services role experience
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience in delivering customer engagements in a professional services role
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 7, 2025 (Updated 43 minutes ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.