Senior E-Commerce Operation Executive

Tong Woh Enterprise Sdn Bhd; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A progressive e-commerce enterprise in Subang Jaya is seeking a Senior E-Commerce Operation Executive. The role involves developing content to promote products on platforms like Shopee and Lazada, managing product listings, and collaborating across departments. Ideal candidates will have a Bachelor’s degree and 2-3 years of experience in e-commerce or digital marketing. Excellent communication skills and teamwork are essential. This role is pivotal in driving online campaigns and enhancing brand presence.

Qualifications

• Minimum of 2-3 years of experience in e-commerce, digital marketing, or a similar role.
• Familiarity with e-commerce platforms and basic data analysis.
• Ability to multi-task, and work with cross-functional teams in a fast-paced environment.

Responsibilities

• Develop engaging content to promote brand on online platforms.
• Collaborate with marketing and sales teams for alignment.
• Monitor KPIs to improve campaign performance.

Skills

E-Commerce Knowledge

Digital Marketing

Communication Skills

Team Collaboration

Education

Bachelor’s degree in E-Commerce, Marketing, Business, or a related field

Job description

Position : Senior E- Commerce Operation Executive

Department : Marketing Department

Main Responsibilities

• Develop, refine, and enhance engaging content to promote brand, products, and campaigns on online platforms (Shopee, Lazada).
• Craft clear and compelling product descriptions, promotional materials, and visuals to increase product visibility and sales.
• Collaborate with marketing, sales, and customer service teams to ensure online campaigns align with business objectives.
• Manage product listings across multiple e-commerce platforms (Shopee and Lazada), ensuring accuracy, consistency, and optimization.
• Plan, propose, and execute livestream events on e-commerce platforms to boost brand engagement and product visibility.
• Design and implement tailored marketing campaigns, including email marketing, social media ads, flash sales, and seasonal promotions targeting the Malaysian market.
• Monitor key performance indicators (KPIs) such as traffic, conversion rates, and customer retention using analytics tools to improve campaign performance.
• Identify and collaborate with Key Opinion Leaders (KOLs) and influencers to promote products through social media and other digital channels.
• Conduct research on e-commerce trends, competitor activities, and consumer behavior in Malaysia to identify new growth opportunities and refine strategies.
• Manage customer inquiries and feedback across e-commerce platforms, ensuring prompt and professional responses.
• Fulfill orders and ensure smooth communication across platforms, driving customer satisfaction and retention.
• Collaborate with supply chain and inventory teams to ensure proper stock management and product availability across all platforms.

Requirements

• Bachelor’s degree in E-Commerce, Marketing, Business, or a related field.
• Minimum of 2‑3 years of experience in e‑commerce, digital marketing, or a similar role.
• Familiarity with e‑commerce platforms and basic data analysis.
• Good communication skills and a team player.
• Excellent interpersonal skills, with the ability to collaborate with other departments.
• Ability to multi‑task, and work with cross‑functional teams in a fast‑paced environment to meet expected outcomes.