Senior Digital Experience Specialist - Hybrid UX

NCS Solutions; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading digital solutions provider in Penang is seeking an experienced UX Designer to enhance digital experiences. You will work closely with digital architects, analyze customer feedback, and implement usability enhancements across platforms. Candidates should have a Bachelor’s degree in a relevant field and a minimum of 3 years in UX design. This position supports a hybrid work model with three days in the office and two days remote.

Qualifications

• Minimum 3 years of experience in digital experience, UX design, or support platform enhancements.
• Familiar with digital analytics tools and customer feedback systems.
• Strong understanding of accessibility standards, responsive design, and UX principles.

Responsibilities

• Work with the Digital Experience Architect to deliver next-generation support tools.
• Analyze customer journey data and identify improvement opportunities.
• Implement usability-driven design enhancements across web and portal interfaces.
• Coordinate with content and technical teams for a consistent digital experience.
• Support A/B testing and user research activities.

Skills

Digital experience enhancement

UX design

Usability testing

Collaboration

Communication

Education

Bachelor’s degree in UX Design, Human-Computer Interaction, IT, or related field

Tools

Adobe Analytics

Hotjar

Job description

A leading digital solutions provider in Penang is seeking an experienced UX Designer to enhance digital experiences. You will work closely with digital architects, analyze customer feedback, and implement usability enhancements across platforms. Candidates should have a Bachelor’s degree in a relevant field and a minimum of 3 years in UX design. This position supports a hybrid work model with three days in the office and two days remote.