Senior Delivery Manager ( CRM )

-; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading energy company based in Kuala Lumpur is seeking a Delivery Manager to drive successful delivery of products and services. This role involves overseeing technology delivery, monitoring performance metrics, and managing both internal and external resources. The ideal candidate has experience in global businesses and possesses strong communication skills. The position supports hybrid working arrangements.

Qualifications

• Experience working across complex, globally dispersed businesses.
• Ability to deliver and maintain a strategy that aligns organizational actions with business objectives.
• Good communication and influencing skills, engaging with a broad range of collaborators.
• Excellence in balancing strategic priorities with tactical execution.
• Good understanding of project delivery methods such as Agile and Lean.

Responsibilities

• Oversee projects for development and implementation of products and platforms.
• Monitor product health and key performance metrics for compliance and optimization.
• Strategically manage internal teams and external suppliers.
• Oversee budget planning and financial performance tracking.

Skills

Agility core practices

Analytics

API and platform design

Business Analysis

Cloud Platforms

Communication

Digital Project Management

Documentation and knowledge sharing

Metrics definition and instrumentation

Software Design and Development

Job description

Job Description:

About the role

Specialism in CRM Commerce / Platform, is preferred

The Delivery Manager plays a critical role translating strategy into actionable steps and driving successful delivery of products, platforms, and services. This hands‑on role is focused on day‑to‑day decision‑making and ensuring the right products, platforms and services are being built and delivered efficiently.

This role makes key decisions on feature development, balances stakeholder priorities, and ensures that deliverables are built to meet quality, budget, and timeline requirements. They work closely with cross‑functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions.

You will work with

This role works with the Refining Solutions & Services team who provides digital solutions and support to critical operational refineries globally. This role will work with central teams delivering global & standardized solutions whilst staying close to individual business needs and innovation opportunities.

What you will deliver

• Technology delivery management: Oversee projects involving the development and implementation of products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.
• Data‑driven decision‑making: Monitor a product, platform, or service’s health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp by showcasing work in progress, elevating metrics and seeking regular feedback from internal collaborators and users.
• Resource and vendor management: Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.
• Financial management: Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision‑making and optimize resource utilisation across projects, platforms, or services.

What you will need to be successful (experience and qualifications)

• Experience working across complex, globally dispersed businesses.
• Ability to deliver and maintain a strategy that aligns organisational actions, plans and resources with business objectives.
• Drives successful uptake and user adoption of technical platforms and solutions. Takes point on product reliability issues impacting customers.
• Identifies and tracks specific metrics to measure benefits. Monitors benefits against what was predicted in the business case. Prepared to identify, assess and produce a business case for new opportunities or changes in operational business environment to increase business and user benefits.
• Good communication and influencing skills, with the ability to engage with a broad range of collaborators and prioritise demands.
• Excellence in balancing strategic priorities with tactical execution, with solid attention to detail.
• Good understanding and ability to apply project delivery methods suitable for the programme/ initiative (e.g. Agile, Lean)

About bp

bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre‑placement drug screening, medical review of physical fitness for the role, and background checks.