Senior Delivery Consultant

Sitecore Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 95,000; Full time

Job summary

A leading digital experience software provider is looking for a Senior Delivery Consultant in Kuala Lumpur. The candidate will support Professional Services and Customer Success teams by executing standardized operations, ensuring quality, and maintaining documentation. The role requires 3–6 years of relevant experience, proficiency in Jira, Confluence, and .NET, and strong communication skills.

Qualifications

• 3–6 years in consulting, implementation, or technical analysis roles.
• Experience in SaaS, Professional Services, or Customer Success environment preferred.
• Demonstrated ability to produce clear, accurate, and structured documentation.

Responsibilities

• Execute repeatable technical and operational tasks supporting advisory, CSM, and PM workstreams.
• Prepare and deliver technical assessment reports.
• Ensure process adherence and maintain documentation quality.
• Collaborate with field consultants to meet SLA and quality requirements.

Skills

Consulting

Attention to detail

Independent work

Collaboration

Strong written and spoken English

Analytical mindset

Tools

Jira

Confluence

Salesforce

Certinia

.NET

Job description

Sitecore, a leading provider of agentic digital experience software, simplifies how brands reach, engage, and serve people across the world. Our composable platform unites content, commerce, and data to create millions of personalized, predictive, and dynamic experiences daily for clients like American Express, Porsche, Starbucks, and L’Oréal.

About the Role

As the Senior Delivery Consultant at the CVR Services Solutions Hub in Kuala Lumpur, you will support the global Professional Services and Customer Success teams by executing standardized, repeatable, and process‑driven activities. You will manage backend technical activities that enable field consultants to focus on strategic customer engagement, ensuring quality, consistency and operational efficiency across engagements.

What You’ll Do

• Execute repeatable technical and operational tasks supporting advisory, CSM, and PM workstreams.
• Prepare and deliver technical assessment reports, performance checks, and environment reviews.
• Ensure process adherence across all assigned activities, maintaining accuracy, documentation quality, and compliance with defined standards.
• Collaborate with field consultants to ensure deliverables meet SLA and quality requirements.
• Create and maintain structured documentation, process guides, and knowledge articles.
• Contribute to the onboarding and enablement of new Hub resources, promoting a culture of standardization and continuous improvement.

What You Need to Succeed

• 3–6 years in consulting, implementation, or technical analysis roles with a strong process orientation and attention to detail.
• Ability to work independently while collaborating effectively across distributed teams.
• Experience in a SaaS, Professional Services, or Customer Success environment preferred.
• Technical proficiency with Jira, Confluence, Salesforce, and Certinia (or equivalent PSA tools).
• Strong written and spoken English communication skills.
• Demonstrated ability to produce clear, accurate, and structured documentation.
• Analytical mindset, ownership, and a continuous‑improvement attitude.

Additional Skills That Set You Apart

• Sitecore Knowledge: Experience with Sitecore products and familiarity with the Sitecore ecosystem.
• Proven ability to work in headless/front‑end architectures, using modern frameworks like React, Angular or Vue to consume APIs and deliver decoupled user interfaces.
• Strong experience with Microsoft .NET (C#, ASP.NET MVC/Core, ideally .NET Core/.NET 8+) for building, integrating, and extending robust solutions.

Sitecore is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other locally legally protected characteristic.