Senior Dealer Operations Executive

GREAT WALL MOTOR SALES MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Kuala Lumpur is seeking a candidate for a full-time position focused on improving operations processes for dealers. The ideal candidate will manage dealer relations, ensure compliance with guidelines, and enhance service efficiency. A degree in Project Management or Engineering and at least three years of experience in a related field are required. The role offers a competitive remuneration package and comprehensive benefits.

Benefits

Maternity/Paternity Leave

Compensatory leave

Examination leave

Pilgrimage holidays

Medical Insurance (cover spouse & child)

Sick visit

Quarterly and yearly teambuilding activities

Annual commendation

Qualifications

• At least 3 years of working experience in the related field.
• Preferably with working experience in the automotive industry.
• Willingness to work in Kuala Lumpur.

Responsibilities

• Plan, develop, implement, and improve operations process and guidelines for dealers.
• Serve as the window person between dealer and GWM in terms of operations.
• Ensure all dealers adhere to the operations process, guidelines and policies.
• Monitor operation efficiency and productivity.
• Lead and guide dealers to meet high customer satisfaction.

Skills

Excellent oral and written communication

Negotiation skills

Intermediate or advanced Microsoft Office skills

Valid driving license

Education

Degree in Project Management, Engineering or equivalent

Job description

Responsibilities

• Plan, develop, implement and improve operations process and guidelines for dealers.
• Serve as the window person between dealer and GWM in terms of operations.
• Ensure all dealers adhere to the operations process, guidelines and policies.
• Monitor operation efficiency and productivity in terms of process, customer service, spare parts, technical and warranty.
• Lead and guide dealer with the best practices and processes to meet the highest level of customer satisfaction.
• Conduct audit and analyze dealer operations compliance for improvement action plans.
• Prepare and conduct dealer operations meetings with dealer management on a monthly basis.
• Develop improvement activity towards service efficiency & brand image for Aftersales.
• Actively analyze current market situation and/or competitors’ activities, subsequently make effective proposal for action plans.
• Conduct vendors/suppliers’ selection, proposal and evaluation for any Aftersales related activities.
• Act as representative on new model launch for Aftersales by developing strategy, plan and assist on new model launch.
• Prepare and analyze Aftersales dealers’ business performance report and propose area of improvement activities.

Requirements

• Candidate must possess at least a Degree in Project/ Management/ Engineering or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably with working experience in automotive industry.
• Excellent oral and written communication & negotiation skills.
• Intermediate or advanced Microsoft Office skills.
• Applicants must possess a valid driving license for regular travelling.
• Applicants must be willing to work in Kuala Lumpur.
• Full‑time position.

Employee Benefits

• Maternity/Paternity Leave
• Compensatory leave
• Examination leave
• Pilgrimage holidays
• Medical Insurance (cover spouse & child too)
• Sick visit
• Quarterly and yearly teambuilding activities
• Annual commendation

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified.