Senior Data Analyst: CX Insights & Automation

ZALORA Group; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading online fashion retailer in Kuala Lumpur is seeking a Senior Data Analyst to join their Customer Experience Team. This role involves designing analytical solutions, conducting data reporting, and enhancing customer satisfaction through insights. The ideal candidate should have a relevant degree, strong analytical skills, and experience in customer experience roles, with proficiency in data analysis tools like Tableau.

Qualifications

• 3+ years of experience in Customer Experience or project management roles.
• At least 1 year in a supervisory position is preferred.
• Proficiency in English is mandatory.

Responsibilities

• Develop and manage advanced reporting and dashboards for business insights.
• Identify and automate data collection workflows.
• Gather and analyze customer feedback to enhance the customer experience.
• Assist in developing regional customer experience strategies.
• Identify and implement solutions for process improvement.
• Handle escalated customer issues and complaints.

Skills

Advanced Excel skills

Data Analysis

Leadership skills

Communication skills

Customer Experience knowledge

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Tableau

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Job description

A leading online fashion retailer in Kuala Lumpur is seeking a Senior Data Analyst to join their Customer Experience Team. This role involves designing analytical solutions, conducting data reporting, and enhancing customer satisfaction through insights. The ideal candidate should have a relevant degree, strong analytical skills, and experience in customer experience roles, with proficiency in data analysis tools like Tableau.