Senior CX Strategy Lead

Lazada Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Malaysia seeks a professional to lead customer experience strategy. The role requires 4-5 years of experience, strong analytical skills, and proficiency in Excel to drive improvements in customer satisfaction. Excellent communication and stakeholder management skills are essential for collaborating with cross-functional teams. The ideal candidate will champion a customer-centric culture and effectively manage multiple projects simultaneously.

Qualifications

• 4-5 years of hands-on experience in customer experience strategy or project management roles.
• Proficiency in business and data analytics tools to analyze complex datasets.
• Demonstrated ability to drive business improvements through KPIs and metrics.

Responsibilities

• Lead the development of customer experience strategies aligned with company goals.
• Conduct analysis of customer feedback to identify opportunities for improvement.
• Collaborate with stakeholders on multifaceted solutions and ensure timely execution.

Skills

Business acumen

Data analysis

Strategic problem-solving

Project management

Effective communication

Stakeholder management

Tools

Excel

Job description

A leading e-commerce platform in Malaysia seeks a professional to lead customer experience strategy. The role requires 4-5 years of experience, strong analytical skills, and proficiency in Excel to drive improvements in customer satisfaction. Excellent communication and stakeholder management skills are essential for collaborating with cross-functional teams. The ideal candidate will champion a customer-centric culture and effectively manage multiple projects simultaneously.