Senior CX Service Designer — Shape Frictionless Journeys

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global insurance company is seeking an experienced CX Service Designer in Kuala Lumpur. The role involves shaping seamless customer journeys and fostering a customer-centric culture across the organization. The ideal candidate will have over 12 years of experience in service design and a strong ability to collaborate across teams. This position offers opportunities for professional growth and a vibrant work culture.

Qualifications

• 12+ years of experience in service design or customer experience roles.
• Experience mapping and improving customer journeys.
• Strong facilitation and collaboration skills.

Responsibilities

• Drive the development of CX strategies and initiatives.
• Design and optimize customer journeys.
• Collaborate with teams to create solutions.

Skills

Service Design

Customer Experience

Collaboration

Communication

Training Development

Education

Bachelor’s or Master’s degree in Service Design, Business, Marketing, or related field

Tools

Journey Mapping

Persona Development

Service Blueprints

Job description

A leading global insurance company is seeking an experienced CX Service Designer in Kuala Lumpur. The role involves shaping seamless customer journeys and fostering a customer-centric culture across the organization. The ideal candidate will have over 12 years of experience in service design and a strong ability to collaborate across teams. This position offers opportunities for professional growth and a vibrant work culture.