Senior Customer Support Analyst & Strategic Partner

NielsenIQ; Kuala Lumpur; Hybrid; MYR 50,000 - 75,000; Full time

Job summary

A global consumer intelligence company seeks a Sr. Customer Support Analyst in Kuala Lumpur, Malaysia. You will manage customer relationships, ensure high-quality query resolution, and drive process improvements. The ideal candidate has a degree in Marketing or Business Analytics and possesses strong analytical skills, proficiency in Microsoft Excel, and excellent communication abilities. This role offers a flexible working environment with opportunities for professional growth.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 2+ years of related customer support experience.
• Proficiency in Microsoft Excel functions.
• Ability to manage multiple customers effectively.

Responsibilities

• Enhance customer relationships through effective query resolution.
• Ensure timely delivery of reports and information.
• Act as the primary point of contact for designated customers.

Skills

Analytical skills

Project management aptitude

Communication skills

Microsoft Excel

Organizational skills

Education

Bachelor’s degree in Marketing or Business Analytics

Tools

PowerPoint

AI tools for data analysis

Job description

A global consumer intelligence company seeks a Sr. Customer Support Analyst in Kuala Lumpur, Malaysia. You will manage customer relationships, ensure high-quality query resolution, and drive process improvements. The ideal candidate has a degree in Marketing or Business Analytics and possesses strong analytical skills, proficiency in Microsoft Excel, and excellent communication abilities. This role offers a flexible working environment with opportunities for professional growth.