Senior Customer Service Support (Cantonese Speaking)

Cognizant Technology Solutions; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global technology company based in Kuala Lumpur is seeking a customer service advisor. Responsibilities include handling enquiries via phone and live chat, maintaining service standards, and supporting junior advisors. Candidates should have 3–5 years of experience in the insurance or financial industry and strong knowledge of healthcare products. This role requires excellent communication skills and a high sense of responsibility.

Qualifications

• 3–5 years of customer service experience in the insurance or financial industry.
• Strong knowledge of healthcare and medical insurance products.
• Excellent communication skills and professional telephone etiquette.

Responsibilities

• Handle enquiries via phone/live chat and provide exceptional service.
• Address member enquiries effectively while maintaining high-quality service standards.
• Provide guidance and support to junior advisors and handle complaints.

Skills

Customer service experience

Knowledge of healthcare and medical insurance products

Excellent communication skills

Job description

Responsibilities

Handle enquiries via phone/live chat and provide exceptional service in a professional and timely manner.

Address member enquiries effectively while maintaining high-quality service standards.

Make appropriate recommendations to meet customer expectations.

Escalate enquiries when necessary, following internal guidelines.

Provide guidance and support to junior advisors, resolve complex member enquiries, and handle complaints escalated from junior staff.

Qualifications

• 3–5 years of customer service experience in the insurance or financial industry.
• Strong knowledge of healthcare and medical insurance products.
• Excellent communication skills and professional telephone etiquette.
• High sense of responsibility, integrity, and trustworthiness.