Senior Customer Service Specialist (WFH, Livechat)

PIXL SOLUTIONS PTE.LTD.; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A growing tech company is seeking a Senior Customer Service Specialist to provide support via live chat. You will help users navigate our apps, ensure prompt resolutions, and share insights to enhance service quality. Ideal candidates are proficient in Mandarin, have strong communication skills, and are interested in technology. This role offers performance bonuses and a clear career progression pathway.

Benefits

Performance bonuses

Year-end bonus

Career progression opportunities

Supportive team culture

Qualifications

• Proficiency in both Mandarin and English.
• Excellent written communication skills.
• Interest in technology and mobile apps.

Responsibilities

• Assist users with APP usage and troubleshooting.
• Deliver friendly, solution-oriented responses.
• Share customer insights to improve APP quality.

Skills

Proficiency in Mandarin Chinese

Strong written communication skills

Interest in technology

Problem-solving ability

Detail-oriented

Experience in live chat customer service

Job description

Senior Customer Service Specialist (WFH, Livechat)

About Us

We are a growing tech company dedicated to building innovative products for our users. As part of our team, you will support customers and gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.

The Role

We are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will handle customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.

What You’ll Do

• Assist users with APP usage, basic troubleshooting, and navigation, gaining hands‑on exposure to IT and product knowledge.
• Quickly understand customer needs and deliver accurate, friendly, and solution‑oriented responses.
• Escalate complex issues to internal tech teams when necessary and ensure timely resolution.
• Share customer insights to help improve our APP and overall service quality.
• Uphold service standards with attention to detail, empathy, and efficiency.

Work Schedule

5 days per week (including weekends), based on a scheduled roster.

• Shift Hours: 11:00 AM – 8:00 PM (including 1-hour break)
• Shift Hours: 3:00 PM – 12:00 AM (including 1-hour break)

What We’re Looking For

• Proficiency in Mandarin Chinese (written and spoken), with good command of English for internal communication.
• Strong written communication skills with a professional yet empathetic tone.
• Interest in technology, mobile apps, and IT knowledge is a strong plus.
• Problem‑solving ability and resilience under pressure.
• Reliable, detail-oriented, and able to work independently while following set processes.
• Prior experience in live chat customer service or APP support is an advantage.

What We Offer

• Opportunity to work on our own APP products, gaining exposure to IT and the tech industry.
• Performance bonuses and year-end bonus to reward your contribution.
• A clear career progression pathway, with opportunities to grow and advance.
• A supportive and professional team culture that values your development.