Senior/Customer Service Operations Executive, ePension (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a Senior/Customer Service Operations Executive to enhance client experiences through outbound calls and professional support. Candidates must possess a Process Diploma or higher, with a strong command of spoken and written English, Mandarin, and Cantonese. A proactive attitude and the ability to multitask in a fast-paced environment are essential. This is a 100% in-office role with a competitive salary and attractive perks.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

Access to snacks and beverages

Relaxation room with massage chairs

Participation in yearly activities

Competitive salary package

Annual salary review and yearly bonus

Comprehensive insurance coverage

Monthly sports allowance

Free training opportunities

21 days of annual leave

Qualifications

• Must have a Process Diploma or higher educational qualification.
• Fresh graduates are welcome to apply.
• Experience in customer service is a plus.

Responsibilities

• Conduct outbound calls and follow up on transactions.
• Provide accurate, professional responses to inquiries.
• Document interactions and ensure follow-ups are completed.

Skills

Customer service experience

Multitasking

Proactive attitude

Fluent in English, Mandarin, and Cantonese

Education

Process Diploma or higher

Job description

Senior/Customer Service Operations Executive, ePension (HK Support)

Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.

Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.

Document and track all interactions and ensure all follow-up actions are completed as required.

Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.

Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements

• Process Diploma or higher educational qualification.
• Fresh graduates are encouraged to apply.
• Working experience in customer service (outbound role) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, proactive attitude with the ability to remain calm under pressure.
• Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
• 100% work in office.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

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