Senior Customer Service Executive

Kanry Search; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Customer Service Executive to support customer inquiries and manage order processes. The ideal candidate will possess strong problem-solving skills and a commitment to customer satisfaction. This role involves handling inquiries, resolving complaints, and maintaining accurate records to ensure operational efficiency. This position offers competitive compensation in a dynamic work environment.

Benefits

Medical Reimbursement

16 Days Annual Leave

Incentives

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle customer inquiries and complaints effectively.
• Proficiency in managing and tracking orders.

Responsibilities

• Attend to customer sales inquiries promptly.
• Generate quotations and process purchase orders.
• Investigate and resolve product or service complaints.
• Maintain precise data for KPI tracking.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Job description

Overview

Job Title : Senior Customer Service Executive

Salary Range : Basic up to RM5,500 + Transportation Allowance + Duty Allowance

Working Hour : Working Hours: 9AM - 6PM (Mon-Fri) | 9AM - 1PM (Saturday, on rotation basis); Sometimes Public Holiday

Location: KL Eco City, Bangsar, Kuala Lumpur

Benefits

Medical Reimbursement + 16 Days AL + Incentives

About the Company

A leading multinational corporation (MNC) specializing in the manufacturing and distribution of standard components for Factory Automation, Press Dies, and Plastic Molds, recognized for its broad product range, fast delivery, high quality, and competitive pricing. With a strong and established presence across the Southeast Asia region, the company has experienced rapid growth over the past decade.

Job Responsibilities

• Attend to customer sales inquiries promptly, providing effective and relevant solutions or alternatives to meet their requirements.
• Generate quotations, process purchase orders, and handle customer issues such as delivery delays, defective products, or pricing errors.
• Investigate and resolve product or service complaints by determining root causes, implementing corrective actions, and ensuring customer satisfaction through proper follow-up.
• Rectify discrepancies in part numbers, coordinate lead-time revisions with suppliers, and liaise with Sales, Shipping, and Accounts teams regarding order progress and receivable matters.
• Prepare RFQs and supplier POs, oversee inventory allocation, and track delivery timelines to ensure timely fulfilment.
• Inform stakeholders of any delivery delays or schedule changes, expedite supplier shipments, and maintain up-to-date records in internal systems.
• Address day-to-day operational issues and introduce preventive actions to enhance workflow continuity.
• Support continuous improvement initiatives in customer service and assist in mentoring or training new hires.
• Provide operational support during manpower shortages or unforeseen absences.
• Maintain precise data for KPI tracking and contribute actively to streamlining processes for greater operational efficiency.

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Contacts

Kanry Search Singapore Pte Ltd | 22C2261

Cheryl Lee | R22103993