Senior Customer Service Executive

PERSOL; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company based in Johor, Malaysia is seeking a Delivery Planning specialist. The role involves acknowledging customer POs, preparing shipment demand plans, and analyzing forecast accuracy. Candidates should have a university degree and proficiency in English, Malay, and Mandarin to interact effectively with clients. Strong time management skills and experience with ERP systems are preferred. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• A relevant degree in the field is required.
• Experience with ERP systems is beneficial.
• Strong time management skills for on-time delivery.

Responsibilities

• Acknowledge customer POs and ensure compliance with standards.
• Prepare shipment demand plans and review forecast accuracy.
• Analyze forecast accuracy versus actual sales and report findings.

Skills

Proficiency in English

Proficiency in Malay

Proficiency in Mandarin

Effective communication

Strong time management skills

Education

University Degree

Tools

Microsoft Office

ERP systems

Job description

Delivery Planning

• Acknowledge receipt of customer POs and ensure compliance with Navision standards (price, quantity, terms, delivery date, etc.) before system entry.

Shipment & Forecast Coordination

• Prepare shipment demand plans, request/receive forecasts, and review forecast accuracy with customers.

Analysis & Reporting

• Analyze forecast accuracy versus actual sales and report findings to Sales & Marketing and Materials HOD.
• Respond promptly to inquiries and complaints; work closely with Sales & Marketing to prioritize customer requirements.

Job Requirements

• University Degree in required along with relevant experience is an added advantage
• Proficiency in English, Malay, Mandarin - to deal with Chinese client
• Experience with ERP systems is beneficial
• Effective communication with customers and internal staff is necessary
• Computer literacy in Microsoft Office is required
• Strong time management skills are essential, particularly for on-time delivery