Senior Credit Management Executive (Debt Management)

Sudong Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking a Senior Credit Management Executive (Debt Management) to oversee both consumer policies and debt management for both consumer and corporate sectors. The ideal candidate must have at least 5 years of experience in Debt Recovery Management, especially in the telecommunications industry. Proficiency in Microsoft Office and strong analytical skills are required for this crucial role that ensures compliance and operational efficiency.

Qualifications

• Minimum of 5 years experience and above, preferably in Debt Recovery Management in Telco industry.
• Strong organizational and time management skills.
• Ability to work both independently and manage a team.

Responsibilities

• Oversee both consumer policies and debt management.
• Manage consumer bankruptcies and company insolvencies.
• Lead and supervise team members’ work productivity.

Skills

Diploma/ Degree in Business/ Accountancy or equivalent

5+ years experience in Debt Recovery Management

Highly proficient in Microsoft Office

Proficient in system knowledge (CRM/ECOM/Kenan)

Strong knowledge in PDPA

Strong analytical and critical thinking

Strong communication skills with fluency in English

Education

Diploma/ Degree in Business/ Accountancy

Tools

Microsoft Excel

Power BI

Power Automate

Tableau

Job description

Senior Credit Management Executive (Debt Management)

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Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

We are seeking an experienced and highly skilled individual as a Senior Credit Management Executive (Debt Management) to join our team.

The role involves overseeing both consumer policies and debt management for both consumer and corporate sectors. Responsibilities include managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting. Expertise in liquidation, judicial management, bankruptcy, debt repayment schemes, and reporting will be crucial in guiding the team to meet both compliance and operational standards.

Make an Impact by:

• Govern the consumer and corporate insolvency process.
• Lead and oversee the assignments debt to external agencies and law firms.
• Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block process.
• Collaborate with the IT team and other stakeholders on system enhancements and defects resolution.
• Manage and handle escalation cases effectively and efficiently.
• Lead and supervise team members’ work productivity, accuracy and provide weekly and/or monthly report to Manager.
• Assisting managers and collaborate with various stakeholders’ initiative and Projects.
• Prepare Statistic, Reports and Presentation.
• Provide briefings to various stakeholders on initiatives, projects, polices and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad-hoc duties as assigned to broaden knowledge and experience.

Skills for Success:

• Diploma/ Degree in Business/ Accountancy or equivalent.
• Minimum of 5 years experience and above, preferably in Debt Recovery Management in Telco industry.
• Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
• Proficient in system knowledge (CRM/ECOM/Kenan).
• Strong knowledge in PDPA (Personal Data Protection Act), Debt Recovery and Litigation proceedings are required.
• Strong analytical and critical thinking, with strong organizational and time management.
• Ability to work both independently and managing team.
• High attention to details.
• Strong communication skills with fluency in English.
• Proficiency in Macro, Power BI, Power Automate and Apps or Tableau will be an added advantage.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a credit management role?
• How many years' experience do you have as a Debt Management Officer?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Litigation Consultant?
• How many years of insolvency accounting experience do you have?

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.

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