Senior Credit Control Manager (Hire Purchase - Collections & Recoveries)

Hap Seng; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Malaysia is seeking an experienced professional to provide strategic oversight for the HP unit, focusing on collection and recovery. Ideal candidates will have at least 5 years of relevant experience, ideally in banking or collection & recovery. Key responsibilities include managing overdue accounts, collaborating with other departments, and monitoring performance against KPIs. Strong leadership and communication skills are essential for this position.

Qualifications

• Minimum 5 years of relevant experience in banking or non-financial industry.
• Experience in collection & recovery preferred.
• Able to work independently with minimal supervision.

Responsibilities

• Guide overall planning and management of the HP unit.
• Manage overdue accounts to achieve performance targets.
• Collaborate with other departments for cohesive operations.

Skills

Leadership

Communication skills

Problem-solving

Fast learning

Education

Degree in any discipline

Job description

Responsibilities

Strategic Oversight: Guide overall planning, supervision, and management of the HP unit, implementing collection and recovery plans to meet financial targets and forecasts.

Collection Management: Actively manage all stages of overdue accounts within the HP portfolio to achieve performance targets.

Asset Recovery: Manage repossession processes and be conversant with legal proceedings to ensure effective asset recovery.

Stakeholder Engagement: Collaborate with Sales and Marketing to improve collection and recovery performance, including sourcing for potential buyers to expedite the disposal of repossessed assets within reasonable timelines.

Insurance Management: Administer adequate insurance coverage for repossessed goods to protect company assets.

Performance Analysis: Monitor and analyze performance against budgets and KPIs, making strategic adjustments to optimize outcomes.

Continuous Improvement: Foster initiatives to improve workflows, policies, and processes within the HP Credit Control unit, enhancing customer and employee satisfaction and operational efficiencies.

Staff Management: Lead, mentor, and develop staff within the HP unit, promoting a culture of high performance and continuous development.

Cross-functional collaboration: Work closely with other departments to ensure cohesive business operations and adherence to company standards.

Job Requirements

Candidate must possess at least a degree in any discipline.

Candidate must possess at least 5 years of relevant exposure and working experience to the banking and/or non-financial industry.

Those with HP experience in collection & recovery will be given priority and are strongly encouraged to apply.

Possess leadership attributes or abilities to deal and manage well with subordinates.

Able to make decisions strategically for medium and long-term planning.

Good communication and problem-solving skill.

Fast learning ability and pleasant working attitude.

Able to work independently with minimum supervision.