Senior Coordinator, SMB Growth

foodpanda hk; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery service, foodpanda, is seeking a skilled client manager for a telesales role. The position requires building relationships with partners, managing accounts, and exceeding sales goals. Ideal candidates should demonstrate strong communication, problem-solving skills, and a data-sensitive mindset in a dynamic environment.

Qualifications

• 2 to 3 years experience within a client management role.
• Comfortable with outbound calls and digital communication tools.
• Ability to communicate effectively in English; Mandarin is an advantage.

Responsibilities

• Manage and grow revenue of partner accounts.
• Monitor account performance metrics and ensure compliance.
• Meet daily productivity expectations for calls and sales.

Skills

Client management

Outbound sales

Communication

Problem-solving

Relationship building

Adaptability

Tools

Salesforce

Google applications

Job description

About the opportunity

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.