Senior Content Risk Auditor - Mandarin Speaker

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Content Risk Auditor to ensure compliance and safety on its global e-commerce platform. The role involves conducting audits and inspections, analyzing product listings for regulatory adherence, and documenting findings to improve risk management. Candidates should have 3-6 years of experience, excellent English communication skills, and Mandarin proficiency is preferred.

Qualifications

• 3-6 years of experience in auditing, compliance, or quality control.
• Excellent English verbal and written communication skills.
• Mandarin language proficiency preferred.

Responsibilities

• Perform risk audits of product listings across the e-commerce platform.
• Identify prohibited and controlled goods.
• Ensure compliance with product safety standards.
• Conduct quality control inspections across various scenarios.
• Document audit findings and provide feedback for improvements.

Skills

Content review in E-Commerce

Auditing skills

Analytical skills

Attention to detail

English communication

Mandarin proficiency

Education

High School Diploma or equivalent

College/University degree

Tools

Digital productivity tools

Job description

About the Role

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Projects in this role will position you as a specialist decision-maker on critical global e-commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.

Your work will touch upon: Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

• Audit & Review Content: Perform comprehensive risk audits of product listings across the e-commerce platform, specifically focusing on content related to:
• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
• Product Safety: Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors:
• Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
• Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
• Priority Audits: Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making: Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non-compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience

• Minimum 3-6 years of professional work experience in content review E-Commerce operations, auditing, compliance, or a quality control role or equivalent.
• Excellent English verbal & written communication skills
• Mandarin language proficiency is highly preferred due to the nature of the demand.
• High School Diploma or equivalent (College/University degree preferred).
• Demonstrated ability to understand and apply complex policies and guidelines consistently.
• High proficiency in using common digital productivity tools and systems for tracking and reporting.
• Exceptional attention to detail and strong analytical skills