Senior Complaint Handling & BCM - Risk & Compliance Admin

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance firm based in Kuala Lumpur is seeking a qualified candidate for a supervisory role involving complaints handling, project management, and compliance oversight. The ideal candidate will have over 6 years of experience in the life insurance sector, strong analytical and interpersonal skills, and relevant qualifications. This position offers opportunities for professional growth and development within a dynamic team environment.

Qualifications

• Minimum 6 years working experience in a life insurance company or service industry.
• Minimum 6 years in supervisory level.
• Experience in BCM, customer service, system & project management.

Responsibilities

• Manage Complaints Handling unit and business reporting.
• Act as BCM coordinator and/or Complaint Handling Officer.
• Lead departmental projects and manage resources.

Skills

Interpersonal skills

Analytical skills

Problem solving skills

Team leadership

Education

Tertiary qualification in Business, Insurance or Statistics

Diploma in Insurance or equivalent certifications (LOMA, ACII, AMII, AAII)

Job description

A leading insurance firm based in Kuala Lumpur is seeking a qualified candidate for a supervisory role involving complaints handling, project management, and compliance oversight. The ideal candidate will have over 6 years of experience in the life insurance sector, strong analytical and interpersonal skills, and relevant qualifications. This position offers opportunities for professional growth and development within a dynamic team environment.