Senior Collections System Analyst

GXS Bank; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading digital bank is seeking a System Analyst to manage Collections systems and enhance operational efficiency. The ideal candidate will have 3-5+ years of experience, strong communication skills, and proficiency in project management and SQL. This role requires close collaboration with various stakeholders to ensure compliance and effective system enhancements. Join a diverse team committed to financial inclusion in Malaysia.

Qualifications

• 3-5+ years of experience as a System Analyst.
• Strong understanding of system development life cycle.
• Knowledge of banking products and risk processes advantageous.

Responsibilities

• Manage Collections systems and collaborate with stakeholders.
• Enhance Collections productivity and efficiency.
• Deliver system-related projects within budget and timeline.
• Ensure systems comply with business requirements and regulations.
• Perform additional tasks as assigned.

Skills

System development life cycle

Communications skills

Presentation skills

Process and workflow management

Project management

MS Office

SQL

Tools

Debt Manager

NICE

Job description

Overview

We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the full digital bank in Singapore offering everyday banking services. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region.

We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.

NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency for the GXS Bank.

Responsibilities

• Responsible for the smooth running of the Collections systems, and is required to work with multiple stakeholders, including management, business units, tech and vendor teams from both Malaysia and overseas.
• Work closely with the management to implement strategies to enhance Collections productivity, effectiveness and efficiency.
• In-charge of the smooth delivery of all system-related projects and enhancements, working in tandem with tech and vendors within the budget and timelines.
• Ensure that the systems are up to date and comply with dynamic business requirements, audit and risk matters, and regulatory changes.
• From time to time be assigned additional tasks from the reporting managers.

Qualifications

• Min 3-5+ years of experience as a System Analyst
• Good understanding of system development life cycle process or project management.
• Good knowledge of banking products and processes and/or Risk and Collections processes would be an advantage.
• Possess strong communications and presentation skills.
• Able to work individually without supervision and in a team oriented setting.
• Possess strong process and workflow management skills.
• Proficient in project management, MS Office and SQL softwares.
• Good to have worked on the systems like Debt Manager, NICE