Senior Client Servicing Manager

CONTENT NATION; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

A global digital marketing agency is seeking a Client Servicing Manager to be the primary contact for clients and manage communication and project progress. This fully remote role values detail-oriented and organized individuals with a minimum of 5 years of agency experience. Join a flexible and supportive environment where you can thrive and contribute to company growth.

Benefits

Performance bonuses

Unlimited leave

Flexible work environment

Supportive team

Fun work environment

Qualifications

• 5 years of recent related work experience (agency experience required).
• Good verbal and written communication skills.
• Ability to multitask across projects.

Responsibilities

• Serve as the primary point of contact for clients.
• Attend and facilitate status meetings and calls.
• Develop and present comprehensive campaign plans.
• Act as a liaison between internal departments and clients.
• Maintain and update ClickUp with client-related tasks.

Skills

Client communication

Organizational skills

Detail-oriented

Multitasking

Troubleshooting

BM copywriting

Tools

ClickUp

Job description

Content Nation is a global, fully-remote digital marketing agency. We’re a nation of inventors and innovators, passionate about crafting creative content that engages and builds audiences.

We don’t have clients—we have partners. We help our partners reach out to their target audience in innovative and exciting ways, while occasionally sipping on gin or coffee.

Fully remote. Unlimited flexibility. Supportive team.

Work from anywhere you want (We are 100% remote).

Join a global team.

Flexible work built on trust.

We don’t count leave days, you take what you need.

Fun and supportive work environment.

In-person catch-ups for co-located colleagues.

Performance bonuses.

Be part of the company's growth.

We want great people that fit into our culture, not just great candidates that fit our job description! We also actively encourage applications from traditionally underrepresented backgrounds. As a remote company, our success is built on the power of diversity and inclusion.

Responsibilities

Primary point of contact for clients, maintaining regular communication to understand their requirements, provide weekly updates and address any concerns promptly.

Attend and facilitate (as appropriate) all status meetings, client meetings and client calls.

Develop and present comprehensive campaign plans and tacticals, including timelines, define deliverables and manage production/output.

Act as a liaison between all internal departments, and the client to ensure a timely completion of projects/ campaigns.

Upkeep ClickUp: Maintain and update the project management tool (We use ClickUp internally) with client-related tasks, deadlines, and progress updates.

Management reporting.

Qualifications

5 years of recent related work experience (Agency experience required).

Able to attend on site meeting, when necessary.

Organized, extremely detail-oriented, and thorough.

Good verbal and written communication skills.

Ability to multitask across projects and come up with solutions.

Meeting preparedness and ability to troubleshoot issues effectively.

Ability in BM copywriting is an added value.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How many years’ experience do you have as a Client Servicing Manager?
• How much notice are you required to give your current employer?