Senior Client Relationship Executive

Anglo East (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A growing company in Malaysia is seeking a proactive Client Relationship Executive. You will be responsible for maintaining client relationships, ensuring smooth policy renewals, and providing after-sales support. The ideal candidate has 2-3 years of experience in client servicing and possesses strong communication skills. A positive attitude and proficiency in Mandarin and English are essential. This role offers a supportive work culture and various benefits including medical claims and annual bonuses.

Benefits

EPF

SOCSO

EIS

Group Personal Accident Insurance

Medical Claim Reimbursement

Parking Allowance

Annual Leave

Yearly Bonus

Additional Allowances

Qualifications

• Minimum 2-3 years experience in client servicing, insurance, or related fields.
• Good communication and interpersonal skills.
• Positive attitude and detail-oriented.
• Comfortable with traveling outstation.

Responsibilities

• Maintain strong relationships with existing clients.
• Follow up on policy renewals and ensure timely completion.
• Conduct on-site visits to clients and provide clarifications.
• Support client retention initiatives.
• Work closely with admin team and meet new clients.

Skills

Client servicing

Communication skills

Interpersonal skills

Self-motivated

Detail-oriented

Team player

Proficient in Mandarin

Proficient in English

Job description

We’re looking for a proactive and people-oriented individual to join our team as a Client Relationship Executive.

In this role, you’ll be responsible for maintaining strong relationships with existing clients, ensuring smooth policy renewals, and providing excellent after-sales support.

Key Responsibilities

Follow up with existing clients on upcoming policy renewals and ensure timely completion.

Conduct on-site visits to meet clients, explain terms/conditions, and provide necessary clarifications.

Maintain client records, feedback, and renewal updates accurately. Meet new clients if any.

Ensure customer request are met with professional response in timely manner to create positive feedback and satisfaction.

Work closely with the admin team.

Support client retention initiatives and identify opportunities to strengthen client satisfaction.

Travel for client visits and outstation meetings (travel allowance provided).

Requirements

Minimum 2-3 years experience in client servicing, insurance, customer relationship management or related fields.

Good communication and interpersonal skills.

Positive attitude, self-motivated, and detail-oriented.

Team player.

Fast reply on WhatsApp, phone and email.

Proficient in Mandarin and English (Bahasa Malaysia an advantage).

Comfortable with travelling outstation when required.

Why Join Us?

Supportive and collaborative work culture

Smart casual dress code

Opportunities to learn and grow within the company

Work-life balance and friendly team environment

5 working days per week

EPF | SOCSO | EIS | Group Personal Accident Insurance (GPA) | Medical Claim Reimbursement | Parking Allowance | Annual Leave | Yearly Bonus | Additional Allowances

If you’re organised, responsible, and ready to take ownership of your work — we’d love to hear from you!

📩 Apply now with your resume and join our growing team!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• How would you rate your Mandarin language skills?
• How would you rate your English language skills?

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What can I earn as a Customer Relations Executive