Senior Client Operations Officer - Investor Services - PERES M/F

CACEIS; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading asset servicing company located in Putrajaya, Malaysia, is looking for a Senior Client Operations Officer to manage reporting and payment processing. The ideal candidate should have 3-5 years of relevant experience, a Bachelor's degree, and strong skills in communication and organization. This role involves generating regular reports, meeting tight deadlines, and maintaining data integrity. The company offers a dynamic working environment and the opportunity to contribute significantly to client operations.

Qualifications

• Bachelor's Degree or equivalent required.
• 3-5 years of experience in operations within the financial services industry.
• Experience in Transfer Agency preferred.

Responsibilities

• Generate and dispatch regular and specific reports.
• Respond to ad-hoc report requests.
• Process payments and ensure timely reporting.
• Ensure all deadlines are met and data integrity maintained.

Skills

Transfer Agency experience

Communication skills

Attention to detail

Interpersonal skills

Organizational skills

Education

Bachelor's Degree in related field

Job description

Senior Client Operations Officer - Investor Services - PERES M/F

Business type
Types of Jobs - Finance / Accounting

Complementary business types
Types of Jobs - Others

Job title
Senior Client Operations Officer - Investor Services - PERES M/F

Contract type
Permanent Contract

Job Summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working Hour

3:00 PM – 12:00 AM / 4:00 PM – 1:00 AM

What will you do?

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payment and ensure timely reporting to client.
• Generate the Regular Savings Plan and process direct debit file.
• Process and check file uploads and extracts to ensure that all deadlines are met, including daily upload of price files and SWIFT transaction files.
• Deal with any errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communication where necessary, including confirmation of uploads or transfers and notification of delays to the relevant teams.
• Ensure all deadlines are met with defined benchmark, carefully review documents capturing all instructions & information accurately, review and monitor the client workflow queue to ensure all items are actioned within SLA, and maintain the integrity of data within Sara and Documentum.

Geographical area
Asia, Malaysia

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Bachelor's Degree in a related field.

Level of minimal experience
3-5 years

What do you need to succeed?

Must-have

• 2 years of Transfer Agency or financial services industry experience in an operations environment.
• Good written and verbal communication skills, use of initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments, ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to prioritize workloads to meet tight deadlines.