Senior Client Operations Officer, Group Invoicing M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading financial services provider in Putrajaya is seeking a professional to manage billing setup and invoicing processes. Responsibilities include configuring fee schedules, validating data updates, and ensuring timely invoice distribution. Strong analytical skills and experience with billing systems are essential. The role plays a crucial part in enhancing operational efficiency and client satisfaction within the asset servicing sector.

Qualifications

• Experience in billing systems and invoicing processes.
• Strong analytical skills to contribute to data and impact analysis.
• Ability to perform validation on manual updates.

Responsibilities

• Set up new fee schedules in the billing system.
• Contribute to data analysis for invoicing system setup.
• Run final complex invoices and prepare electronic results.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

What will you do?

• Setting up new and renegotiated fee schedules into billing system according to established policies and procedures, including non-standard set ups.
• Contribute to the set-up of the billing system such as data analysis and impact analysis. Provide data to the invoicing system, follow up of manual and automated data loads.
• Perform four-eye principle validation on all manual updates to the billing system and elevate to the management team in case of non-standard requests.
• Ensure complete submission of the Invoicing Setup evidences (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.
• Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
• Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
• Perform reviews of data derived to calculate fees from various sources to ensure integrity.
• Ensure invoice distribution performed accurately based on client’s standing instructions (post, email, fax, duplicate invoices).