Senior Claims Support & Customer Experience Lead

Generali Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Senior Executive for Claims Support Services. The role involves managing claims inquiries via email and phone, ensuring compliance with company policies, and providing quality service to customers. The ideal candidate should possess a diploma or degree in insurance, have at least 3 years of experience in a similar role, and exhibit strong communication skills. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Minimum 3 years in a similar role.
• Customer service experience is an advantage.

Responsibilities

• Handle incoming emails in the claims mailbox.
• Provide clear advice on claims procedures and required documents.
• Ensure compliance with Group policies, guidelines, and regulations.

Skills

Basic computer skills; MS Word & Excel

Strong written and spoken English

Independent, accurate, and fast worker

Education

Diploma/Degree in Insurance or related field

Job description

A leading insurance firm in Kuala Lumpur is seeking a Senior Executive for Claims Support Services. The role involves managing claims inquiries via email and phone, ensuring compliance with company policies, and providing quality service to customers. The ideal candidate should possess a diploma or degree in insurance, have at least 3 years of experience in a similar role, and exhibit strong communication skills. This position offers a dynamic environment with opportunities for professional growth.