Senior Change Management Specialist

RHB Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent financial institution in Kuala Lumpur is looking for candidates with expertise in CRM systems like Salesforce and programming skills in Java or Python. The ideal candidate should have strong data management and problem-solving abilities, with an understanding of contact centre operations. This role involves working with integrations and ensuring data quality, making it crucial for maintaining effective customer interactions.

Skills

CRM Platforms Expertise

Technical Development Skills

Integration Experience

Data Management

Business Process Understanding

Problem-Solving

Job description

• CRM Platforms Expertise: Proficiency in (or familiar with) CRM systems such as Salesforce, Microsoft Dynamics 365, Zendesk, or similar platforms.
• Technical Development Skills: Experience (or familiar) with programming languages such as Java, C#, or Python, and familiarity with CRM development tools (e.g., Salesforce Lightning, Dynamics 365 Power Platform).
• Integration Experience: Knowledge of system integrations (APIs, web services, middleware) between CRM and other platforms (e.g., telephony systems, email management, customer support tools).
• Data Management: Experience with customer data management, including importing/exporting data, data mapping, and ensuring data quality and compliance.
• Business Process Understanding: A good understanding of contact centre operations, including workflows related to customer interactions, case management, and agent productivity will be an advantage.
• Problem-Solving: Ability to troubleshoot issues, identify root causes, and implement effective solutions.