Senior Card Usage & Retention Strategist

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is looking for a Senior Executive, Card Usage & Portfolio to enhance customer retention strategies. The successful candidate will analyze customer behaviors, develop innovative retention strategies, and collaborate with various teams. Candidates should have at least 3 years of relevant experience, strong analytical skills, and proficiency in MS Office, particularly Excel. A proactive mindset and a tertiary qualification in a relevant field are essential.

Qualifications

• Minimum 3 years' experience in product management, portfolio management or card operations.
• Strong analytical and problem-solving skills with the ability to derive insights from data.
• Excellent communication and stakeholder management skills.

Responsibilities

• Analyse customer behaviour and attrition trends to identify risk factors.
• Develop and implement strategies aimed at reducing attrition.
• Collaborate with teams to design retention campaigns for at-risk customers.

Skills

Analytical skills

Problem-solving skills

Communication skills

Stakeholder management

Proactive mindset

Education

Tertiary qualification in Business, Finance, Marketing or a related field

Tools

MS Office - Excel

MS Office - PowerPoint

Job description

A leading financial services provider in Kuala Lumpur is looking for a Senior Executive, Card Usage & Portfolio to enhance customer retention strategies. The successful candidate will analyze customer behaviors, develop innovative retention strategies, and collaborate with various teams. Candidates should have at least 3 years of relevant experience, strong analytical skills, and proficiency in MS Office, particularly Excel. A proactive mindset and a tertiary qualification in a relevant field are essential.