Senior Captain - Banquet Operations

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury hotel group is seeking a Senior Captain - Banquet Operations in Ipoh, Malaysia. This role involves ensuring exceptional dining experiences through high-quality service and maintaining restaurant standards. Qualified candidates should have at least 3 years of relevant experience, strong leadership skills, and a good command of English and Chinese. The position offers competitive benefits and growth opportunities in a diverse and inclusive environment.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Structured learning and development pathways

Qualifications

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Customer orientation

Team player

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Senior Captain - Banquet Operations, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Deliver high-quality service to guests and ensure their satisfaction throughout the dining experience.
• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Hotel or F&B Service Industry.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented and self-motivated team player.
• Excellent command of spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.