Senior Campaigns Operations Executive

MoneySmart Group; Malaysia; On-site; MYR 169,000 - 254,000; Full time

Job summary

A leading personal financial portal is seeking a Senior Campaigns Operations Executive to launch and manage marketplace campaigns effectively. This role includes managing campaign operations, improving processes, and liaising with internal teams. Fluency in Cantonese is essential. The ideal candidate will thrive in a detailed and organized environment. Join a team that values collaboration and customer-centricity.

Qualifications

• Fluent in written Chinese (Cantonese) for Hong Kong.
• Experience managing multiple projects effectively.
• Strong attention to detail required.

Responsibilities

• Lead marketplace campaign launches effectively.
• Improve campaign processes for better performance.
• Coordinate with internal teams for campaign alignment.
• Ensure campaign details are accurate on the platform.

Skills

Fluent in Chinese (Cantonese)

Project management

Communication skills

Problem-solving skills

Organizational skills

Job description

MoneySmart Group is South East Asia's leading personal financial portal helping consumers compare loans, insurance, and credit cards. MoneySmart was founded in 2009 with the simple aim to help consumers make better financial decisions.

We are growing and we’re looking for talents to support our Hong Kong Operations team as an Senior Campaigns Operations Executive.

Mission

As a Senior Campaigns Operations Executive, your mission is to launch marketplace campaigns effectively and efficiently whilst ensuring overall marketplace site information is most up to date. You would also be at the forefront of supporting the wider campaigns team in driving results through new campaign mechanics, processes, and partner relations. In addition, you will have one headcount reporting to you.

Responsibilities

• Being an expert in all things campaign operations
• Improving campaign processes and mechanics to drive effectiveness and performance
• Being the campaign operations point of contact with the wider campaigns team
• Liaising with internal stakeholders to align campaign mechanics.
• Launching marketplace campaigns accurately and timely on the platform.
• Ensure all campaign details are accurate and up to date on the platform.
• Creating up-to-date T&Cs for each campaign as per each unique campaign mechanics.
• Supporting the commercial team in partner-facing campaign operations meeting agenda
• Onboard new partners and products - working with the wider teams to ensure partner and product details are accurate and launched in a timely manner
• Existing inventory/product listings - working with the wider teams to ensure existing information is accurate and updated in a timely manner

Requirements

• Native or fluent proficiency in written Chinese (Cantonese) as used in Hong Kong is a must.
• Proven ability to manage multiple projects/campaigns at a time while paying strict attention to structure and details
• Organized, Structured and Meticulous
• Strong communication and writing skills
• Strong problem-solving skills - able to exhaustively and comprehensively break down problems and independently work with other internal teams to resolve issue

MoneySmart Culture Values and Tenets

The traits we admire are core intrinsic qualities we look for in someone we want on our team, and we look for people who are Hungry, Humble and Smart. We also expect all our people to uphold the following company values:

• Play to win as a team
• Solve for the customer
• Embrace a personal growth mindset
• Own it openly
• Challenge the status quo and deliver outcomes