Senior Call Centre Operations Lead: Customer Growth & Excellence

Genting Malaysia; Kuala Lumpur; On-site; MYR 55,000 - 75,000; Full time

Job summary

A leading conglomerate in leisure and hospitality is looking for a Senior Executive – Call Centre to support operations and enhance customer service. This role requires a Diploma or Degree, along with at least 3 years of business operations experience, including supervisory duties. The ideal candidate will have an excellent command of English and strong customer service skills. Join us for a dynamic career and the chance to be part of an expanding team in Kuala Lumpur.

Qualifications

• Minimum 3 years of experience in business operations, with 2 years in a supervisory role.
• Proficiency in Mandarin is an advantage.
• Strong planning and execution skills.

Responsibilities

• Enhance customer acquisition and retention initiatives.
• Support management’s strategic plans for business growth.
• Monitor and recommend improvements to processes.
• Provide coaching and oversight to team members.
• Respond to customer enquiries professionally.
• Coordinate day-to-day operational activities.

Skills

Excellent command of written and spoken English

Customer service orientation

Strong communication skills

Multitasking

Analytical skills

Interpersonal skills

Education

Diploma or Degree in a relevant discipline

Job description

A leading conglomerate in leisure and hospitality is looking for a Senior Executive – Call Centre to support operations and enhance customer service. This role requires a Diploma or Degree, along with at least 3 years of business operations experience, including supervisory duties. The ideal candidate will have an excellent command of English and strong customer service skills. Join us for a dynamic career and the chance to be part of an expanding team in Kuala Lumpur.